Retail Assistant Store Manager

Overview

Assistant Manager – Reports To Store Manager. For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.

• Assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.
• Support store team members to achieve sales performance through active coaching and development of a team selling environment.
• Maintain operational excellence when you are the manager on duty.

• Partner with the Store Manager to lead store staff in achieving sales, service, and operational expectations.
• Help set clear performance expectations and ensure the store team is trained in sales, customer service, and operations to meet company standards.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales-driving information effectively to maximize business opportunities.
• Assist in recruiting store staff and contribute to an inclusive store environment.

• Support the Store Manager in achieving store business plans, including sales, customer service, and operational goals.
• Assist in developing game plans and following up on execution to maximize sales and drive consistent performance results.
• Present opportunities with fact-based information and recommendations, leveraging store data to inform decisions.
• Participate in driving business outreach opportunities and communicate leads to the Store Manager, Regional Manager, and VP of Store Operations.
• Identify performance opportunities and assist in developing plans to address and manage issues effectively.

• Ensure store schedule accuracy and proper staffing to execute initiatives and operational tasks while maintaining sales coverage to deliver on the customer promise.
• Assist with training store staff on internal operational functions.
• Stay informed on corporate communications, directives, initiatives, policies, and procedures.
• Support the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding.

• Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Support a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all store team members and provide enthusiastic motivational leadership.
• Assist in creating a steady pipeline of external talent through recruitment.
• Partner with Store Manager to conduct regular store meetings ensuring all store team members are up to date with company directives.

• Assist with training the store team on customer service expectations to create an exceptional customer experience.
• Support the Manager to lead the store team to exceed customer expectations and achieve a high Medallia score.
• Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Collaborate with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications - External

• Minimum of 2 years of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

• Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.