Short Term Ticket Operations & Accreditation Internship

Job Description

The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game's best talent through the U.S. Open, U.S. Women's Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf's future, with a focus on driving sustainability, accessibility and inclusion.

As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA's headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.

Position Timeframe: 5 days per week, March 30, 2026, through July 29, 2026

This position assists with all aspects of the ticket, credential and overall admission operation for various USGA Championships. The duties of this role include leading customer service efforts, production of credentials, group ticket sales and reporting. Those within this role assist with all ticket administration duties, learn ticket strategies, and focus on providing extraordinary service to enhance the guest experience. This internship requires traveling to various USGA Championships for extended periods of time, including but not limited to the U.S. Open, U.S. Women's Open and U.S. Senior Open.

When on-site, this role requires managing admissions gates and hospitality venues for extended periods of time to enforce admissions policies and assist with entry procedures. You will also assist in box office operations including selling tickets, resolution, access control and will-call.

This is a paid internship running 5 days a week, from 9am - 4pm from the end of March 2026 through July 2026. This position is conducted in a hybrid workspace in Liberty Corner, NJ with travel required on-site for various 2026 USGA Championships. Employees are required to be in the office at least 3 days per week. For this role, candidates who are actively enrolled in college may begin the position remotely until the semester concludes.

While working remotely, interns must consistently work a minimum of 10 hours each week. Interns are required to join the team in the New Jersey office on a hybrid schedule immediately upon completion of the college semester.

Anticipated travel is approximately 40 days between May, June and July. Hours and days will increase while on‑site at USGA Championships, including evening and weekends.

• Serve as the point of contact for mobile ticket resolution for various groups including general fans, USGA staff, hospitality clients, players, volunteers and vendors
• Learn the Seat Geek ticketing platform. Duties will include investigating purchases and assisting with account questions by mastering the Unify platform. You may also assist with the creation of ticket offers within the platform.
• Learn Freshworks, our customer service platform. Duties will include updating chatbot information, answering mobile ticket questions including but not limited to transferring, upgrading, and resale assistance. You must be comfortable responding to inquiries via email, phone and chat in a timely manner
• Create public resources including tutorials and guides, knowledgebase articles, and FAQs
• Produce and maintain accurate records, lists and reports surrounding various topics such as ticket utilization, scanning data, and customer service volume
• Participate in group sales efforts, working directly with bulk ticket buyers.
• Learn the credential platform, Accredit Solutions, to assign access codes, approve headshot photos, and produce credentials
• While on‑site, sell tickets at box offices and distribute credentials at will‑call with a strong focus in customer interaction, ticket resolution and access control
• Work closely with other departments including marketing, championship administration and operations, and hospitality to provide fan feedback and drive guest experience
• Manage gate operations while on‑site, upholding USGA policies and working in tandem with security, volunteers and vendors
• Ab…