Account Manager

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DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner‑led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

We’re looking for an Account Manager to join our team – the force behind data‑driven, creative campaigns for clients like eBay, Douglas, Aldi, and Brother. We blend strategy, storytelling, and performance marketing to help brands stand out and scale fast. If you’re passionate about managing complex clients and want to be part of an ambitious, digitally native agency – this one’s for you.

As an Account Manager, you will build strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will manage client briefs, plan, assign, and review creative, and manage overall agency workload in partnership with the rest of the team. You will work closely with AI, Paid Media Experts, Data, SEO, Creatives, and other parts of the agency to ensure successful campaign deliveries.

• Manage, draft, and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaise with the Account Director on team capacity
• Liaise with clients, clarifying questions, managing expectations, and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritise workloads for the team, and escalating when needed
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs and becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure success criteria are met and projects are delivered to time and to budget
• Work with the team to determine and test creatives across client‑owned channels

• Experience delivering a broad range of digital multi‑channel marketing communications
• Client development with a strong focus on building trust‑based partnerships for long‑term success and collaboration
• Digital strategy development, including performance‑driven and branding campaigns
• Extremely organised, with the ability to manage multiple projects simultaneously
• Ambitious with the ability to think strategically, contributing something new to the agency
• Ability to work within short time frames and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Professional working proficiency in German with excellent English skills, capable of working with clients in German

• Flexible, hybrid working policy
• 25 days holiday with the opportunity to take unpaid leave
• Flexible health budget and Wellness & personal day
• Learning & development budget
• Referral bonus program
• Occasional breakfast & lunch at the office, Smoothie Tuesday
• Work from our spacious, barrier‑free location in Zurich or a fully equipped office in Bern
• Social events and opportunities to connect with colleagues through organised activities and celebrations
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients of all sizes and industries – celebrate successes together
• The opportunity to develop your skills further with training, development and certifications
• Global annual DEPT® Cares Month: employees donate skills to support local charities

We are a Growth Invention…