Customer Support Engineer - Molecular spectroscopy and Lab Informatics

Description

Agilent Technologies – we stand for high‑tech, laboratory expertise and internationality. As a global company headquartered in Santa Clara (California/USA), the heart of Silicon Valley, we provide instruments, software, services and consumables for the entire analytical laboratory workflow.

Every day, Agilent Customer Support Engineer helps our customers in Switzerland to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently.

If you already have experience as an engineer working with instruments, or as an end user interested in a career outside the lab, this is an excellent opportunity to join a growing and dynamic organization!

We are seeking a person who is keen to continuously learn and has the desire to understand and solve customer problems by delivering high‑level customer service, to drive and build customer success.

This role entails providing hands‑on technical support to our customers and colleagues across pharmaceutical, energy, research and development, environmental and biomedical sectors. Working on‑site at a variety of labs in Switzerland, you’ll support customers with a range of analytical techniques and solutions, including molecular spectroscopy and Lab Informatics.

• Install and optimize hardware/software/network products; perform maintenance and repairs, diagnose and resolve product performance issues, and provide an end‑to‑end solution. Additionally, implement fully coordinated solutions
  , which may include peripherals, communications, operating systems, and applications software.
• Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to optimally use high‑end features of Agilent's systems and software.
• Work with the sales team to deliver tailored one‑to‑one consulting related to the customer's specific needs.
• Regular participation in high‑quality training courses and remain on the latest technical level of our hardware and software products.

An academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar fields.

Good knowledge/experience in analytical techniques and method development (chromatography and molecular spectroscopy) in a similar position or as an end‑user.

Have user experience in instrument data analysis software and problem‑solving skills, particularly for fixing applications support and/or general instrument maintenance.

Apart from these more technical skills, we are also looking for:

• A strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on‑site.
• Excellent written and verbal communication skills in German and English;
  French is a plus and the ability to coordinate and prioritize efficiently.
• Founded knowledge related to network and database infrastructure.
• Strong attention to detail and processes, ensuring compliance with Agilent's quality standards, ability to handle customer expectations, and balance customer requirements with business needs.

A home‑based position where 50% travel equals an average of 1‑2 days away from home per week.

Due to the regular travel requirements, a valid driver’s license and access to a reliable vehicle are essential.

We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s innovative demo facility.

Agilent offers core global benefits to all staff – in addition to these, the company offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and…