Field Service Technician; Midlands

Stellenbeschreibung

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Service Team Leader

In this position, you will have the opportunity to perform service activities in accordance with work instructions and in compliance with ABB quality and safety guidelines. You will ensure high‑quality customer service on a daily basis by planning service assignments and carrying them out according to customer orders and expectations. With your clear communication skills, you help maintain customer satisfaction and loyalty by clearly conveying schedules and expectations.

Work model:
Onsite

This role is part of the Electrification, Smart Power division in Baden. Key stakeholders include customers, field‑service colleagues, and the internal service coordinator team.

• Collaborating with customers on‑site to identify optimization opportunities and resolve existing challenges
• Performing field‑service tasks, identifying technical issues, and conducting on‑site or remote analysis within the service categories and product areas for which you are certified
• Preparing material lists for service assignments and ensuring that all required materials, parts, and equipment are available and in proper condition
• Providing training to field‑service colleagues and customers when required

You will join a collaborative and supportive team where you can continue to grow both professionally and personally.

• Completed apprenticeship as an automation technician, electrician, electrical installer, or a comparable technical qualification
• At least 3 years of professional experience in automation, electrical engineering, or a related technical field; experience with UPS systems (uninterruptible power supply) is an advantage
• Extensive knowledge of electromechanical systems, diagnostic tools, and field‑service methods in an industrial environment
• High customer orientation, flexibility in handling changing requirements, and a constructive approach to problem‑solving within the team
• Fluent German and basic English skills; professional communication in customer interactions
• Willingness to travel, participate in on‑call duty, and occasionally work on weekends; main service area:
  Mittelland / Bern region
• Valid driver’s license for assignments within Switzerland

We offer our employees the following benefits:

• Attractive compensation including bonus, 13th‑month salary, and employee share acquisition program (ESAP)
• Development opportunities through targeted training and career advancement
• Company vehicle and fleet discounts
• Contribution toward your gym membership and medical services (IFA)
• REKA checks and Swibeco discounts

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy‑efficient UPS solutions.

The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.

The recruitment process is managed by Talent Partner Mara Werne
.

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