Operations Excellence Intern

The Operations Excellence Team , a highly specialised unit, is dedicated to executing processes with precision, from order entry to invoice clarification. Within this team, you will specialise in the end-to-end purchase-to-pay process. Your responsibilities encompass the entire journey, from order creation to ensuring timely deliveries and comprehensive product information for online presentation. Daily interactions will involve engaging with a range of external and internal stakeholders, including brands, buying and planning departments, accounting, transportation, and warehouse operations teams.

This role offers a unique opportunity to build a broad expertise in supply chain management within the dynamic e-commerce industry.

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

Support the Operations Excellence Team by taking charge of essential operational and administrative functions, notably including the accurate placement of purchase orders in our systems. Manage the intricacies of daily, weekly, and monthly delivery schedules in close collaboration with our supplier's supply chain management.

Maintain the integrity of product master data within our merchandise management system, with a primary focus on entering all order-related details into our system, such as EAN-Matching and Supplier Data, ensuring that our orders meet high-quality standards.

Act as the primary liaison for our international suppliers, handling all operational inquiries and supporting the establishment and upkeep of contractual agreements. Maintain open lines of communication to secure consistent product availability and coordinate returns efficiently between our suppliers and warehouses.

Proactively seek out innovative solutions to enhance and optimise our pre-season and in-season processes, contributing to greater efficiency and effectiveness.

Strong organisational and communication skills with a structured approach to tasks.

Proficiency in data entry, spreadsheet management, and document organisation.

Prioritising accuracy and quality when handling data and numbers.

Proficiency in MS Office, particularly Excel .

Thriving in fast-paced environments and promoting teamwork and proactive problem-solving.

Openness to continuous improvement and a commitment to process excellence.

Taking ownership and accountability for assigned tasks.

Efficient workload management to ensure timely, accurate, and prioritised completion of tasks.

The unique chance to be part of a market-leading company giving you the opportunity to learn and grow.

A fast-moving and agile working environment where you’ll never face boredom.

A highly motivated, international team with colleagues who will both inspire and support you.

Training and further development opportunities to expand your skills and help you on your way.

A corporate culture that allows you to make judgments based on your work results, not on the way you look – our motto:
Every day is casual Friday.

A full-time paid internship for 6 months, starting asap.

Madalina Negrila

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address ().

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page .

It’s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 52 million active customers in 26 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando.

Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry.