Engineering Manager, Managed Services

Engineering Manager, Managed Services

Canonical is a leading provider of open‑source software and operating systems. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company operates in 75+ countries with more than 1,200 colleagues, and most roles are remote.

This is a globally‑remote role. The Boot Stack team designs, builds, and operates modern distributed systems on private infrastructure for customers—from Kubernetes to Open Stack and everything in‑between. As a Cloud Engineering Manager, you will manage engineers who oversee day‑to‑day Managed Service of customer environments, including customer service management, managed services operations, and continuous product improvement engineering.

• Manage a growing engineering team to optimise the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the Boot Stack team to stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

• Bachelor's (or equivalent) education in a technology field
• Proven track record of professional experience delivering software using Python, Go, C, C++, Java, or similar, or managing operations teams
• Proven experience with Open Stack
• Strong commitment to testing methodologies and maintainable code quality
• Experience with Linux system administration; experience with Ubuntu/Debian is a plus
• Strong communication and cooperation skills
• Experience with agile software development methodologies
• Experience working in and managing distributed teams
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Travel to team and company events and customer meetings, roughly 20% or less

• Distributed work environment with twice‑yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long‑haul company events

Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Mid‑Senior level

Full‑time

Management and Manufacturing

Software Development