Senior Commercial Data Analyst; f​/m​/d

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted's Rising 100 and Linked In's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.

We’re looking for a Senior Data Analyst to help our Customer Success team make data-driven decisions that improve our post-sale commercial motion including topics such as customer retention, engagement, and upsells.

Reporting into Moss head of data and insights, you’ll leverage your analytical expertise to build visibility into customer behavior, health, and lifecycle, working closely with CS leadership and other go-to-market teams.

You’ll be part of a growing B2B SaaS business, supporting our mission to help customers realise full value from our platform through actionable data insights.

Here’s a bit more on what you can expect to be doing day-to-day:

• Deliver customer insights - You will analyse customer usage, adoption, and engagement data to identify trends, risks, and opportunities. Package and present actionable recommendations to senior leaders to drive retention and expansion within our existing customer base.

• Build and maintain dashboards - You will designed clear, reliable dashboards to track key CS metrics such as spend, NRR, churn, product adoption, and health scores.

• Ensure data accuracy - This includes maintain data quality and reporting integrity, ensuring reliable and consistent metrics for decision-making.

• Collaborate cross-functionally - Ongoing partnerships with Customer Success, Revenue Operations, Product, and Finance to align on customer KPIs and data definitions.

• Enable proactive actions - You will develop alerts, triggers, or health models that help CSMs easily identify and act on at risk accounts and upsell opportunities.

• Support forecasting & strategy - You will align with CS leadership to build retention models, renewal forecasts, and OKR tracking frameworks.

• Improving Standards - You will define and improve data processes, reporting standards, and best practices within the CS and data functions.

We think you’ll need the following experience and qualifications to succeed in the role:

• Proven experience in data analysis, business intelligence, or revenue operations within a growing B2B SaaS environment.

• Exposure to Customer Success teams or similar commercial functions (Sales, Rev Ops, Product Growth).

• SQL working proficiency (non-negotiable) - you’re confident querying and transforming complex datasets.

• Experience with Salesforce (preferred) and familiarity with CS tools.

• Experience with BI tools (Metabase is a bonus)

• Fluent in written and spoken English

In addition, here are the skills and attributes we are looking for:

• Technically and Analytically Skilled - You possess the technical knowledge to generate data driven insights and you apply the appropriate analytical methods to get the most out of available data. You adapt your approach to best address the problem at hand.

• Impact-led Project Manager - You scope your projects with your team and stakeholders. You aim for high impact and actionable insights. You focus and deliver on projects and communicate deviations from the plan proactively. You have a strong sense of ownership, attention to detail, and a proactive mindset.

• Business Expert - You understand the business intricacies and needs and how Moss monetizes its product, and this helps you deeply understand how to collect, process, and interpret the data.

• Collaborative Communication - You are able to present your insights and you can adapt to the audience (story tell and explain insights clearly to non-technical stakeholders). You foster open and constructive dialogue within the team.

Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe.

Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses…