Strategic Account Manager Haven, CT

Job Title: Strategic Account Manager

Function: Commercial

Supervisor: District Sales Manager, Field Sales

Location: Remote (Connecticut)

Salon Centric, a subsidiary of L’Oréal USA, is the premiere distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force and sub‑distribution network, Salon Centric promotes the finest professional beauty brands and educates stylists on the latest products and trends.

The Strategic Account Manager (SAM) is responsible for leveraging Salon Centric and L’Oreal Education and Business Expertise in partnership with our Key Salon Accounts to ensure a strategic path towards continued growth and success. The SAM will utilize their influence as a trusted Industry Leader to procure and develop new professional salon relationships within an assigned territory. The SAM fosters strong internal relationships with key customer points of contact including but not limited to, working closely with brand education and support teams, Salon Business Partners and district leaders within the organization.

Building customer trust and sustaining customer satisfaction are critical components of success in this role. The ideal candidate will have strong strategic and commercial acumen, utilize current technologies and social media to attract new business, identify opportunities to be a solution‑oriented business partner that not only solves the immediate concern but looks to resolve the root cause, and has the mindset and ability to manage multiple internal and external stakeholder relationships.

• STRATEGIC ACCOUNT DEVELOPMENT – Identify and develop focused and strategic long‑term growth plans for our existing Key Salon Accounts while leveraging Salon Centric and L’Oreal value‑add systems to attract new professional salon partnerships within assigned territory.
• Responsible for creating and executing an O+O commercial strategy through coordination of Joint Business Planning across our core salon clients, to ensure business growth objectives are agreed upon and achieved.
• Strong focus on prospecting and acquiring new multi‑brand salons to add to the Salon Centric portfolio.
• Develop, initiate, and engage in strategic and dynamic sales tactics that create value and competitive advantage for our portfolio of accounts.
• Create and maintain an annual business plan in partnership with our PPD Brand partners considering levers of activation for growth to achieve individual brand profitability.
• Create and execute development and retention plans by employing our catalogue of business growth tools and systems.
• Communicate our premium business strategies and services offered to develop and maintain profitable long‑term partnerships.
• Collaborate with internal partners to identify opportunities for innovation within local market; inclusive of opportunities & strategies to increase brand awareness and grow market share.
• Responsible for the delivery of monthly, quarterly, and annual sales objectives including goal obtainment on the Key Performance Indicators (KPI).
• Act as a client centric consumer voice for the salon by ensuring a strategic viewpoint across the division.
• Lead through strategic account/salon opportunities.
• Develop a 360 degree approach for each SBP and salon business.
• STRATEGIC EDUCATION & TRAINING:
  Supports business by developing and coordinating education and promotional events including but not limited to: area classes, company shows and events, hands‑on workshops, and in‑salon education.
• Organize and execute strategic education planning meetings on a frequent basis with salon owners, leaders and influencers and consult on business promotions and strategy.
• Leverage and integrate third‑party business partners to enhance clients’ business acumen resulting in long‑term stability in salon operations and improved P&Ls.
• Employ company resources and tools to leverage loyalty programs.
• Monitor brand integrity by continually assessing and monitoring the appropriate amount of product that each customer should be ordered based on their size, client count, and the number of service providers within the salon…