IT Specialist; Police Dept

Job Title:

IT Specialist (Police Dept.)

Hours:

(35) hours per week

Union Affiliation:
Middle Management

Starting Salary: $90,324 annually

Under the direction of the Director of Information Systems and Technology, manages the desktop support, server support, application support, wireless support and serves as liaison for the Criminal Justice Information System (CJIS) support, Connecticut On-Line Law Enforcement Telecommunications (COLLECT) support and vendor support. Backup support for IT Specialist (Town).

• Installs, configures and maintains network equipment such as desktop computers, Windows servers, Linux servers, remote access servers, firewalls, switches, routers and other networking components.
• Configures and maintains Windows Active Directory, Group Policy, WSUS, Dell Open Management, VMware (vCenter) environment, Manage Engine (Endpoint Central, and M365 Exchange Online service.
• Installs, configures, and maintains desktop and mobile computer systems using various tools such as imaging software, package creation and deployment software, and PC remote support software. Installs, configures, and maintains wireless network products, such as air-cards, access points and routers. Installs, configures, and maintains connections for the Town’s local area networks (LAN) and wide area networks (WAN).
• Provides direction and assistance to Town staff using desktop and mobile computer systems by troubleshooting complex hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end‑user training. This also includes mentoring and training application support staff members.
• Maintains current user information and security for systems such as Avaya phone system, Genetec access control, Watch Guard in‑car video and body cams and others.
• Provides software integrity while meeting licensing requirements for all LAN software, including evaluation of potential software products, maintaining licensing requirements set forth by manufacturers and the Town, and installing accurate and timely software/ firmware upgrades.
• Maintains inventory of boards, connectors, and other related replacement parts for telephone and Town data systems.
• Serves as primary contact for police related hardware and/or software vendors through which vendor provided service and support will be coordinated.
• Assists with PC life cycle management processes such as: technology purchasing, data retention and deletion, inventory, surplus, etc.
• Assists with product implementation and/or upgrades. Prepares statistical and narrative reports of varying complexity. Assists with managing projects involving Town staff, IT staff and outside vendors.
• Drafts, edits and maintains documentation detailing technical procedures ensuring that continuity of process.
• Manages network backup and restore procedures. Coordinates with other staff members to provide and maintain communication between multiple network protocols (TCP/ IP, DNS, DHCP, etc.) This includes all hardware and software requirements to enable LAN communications.
• Assists with website maintenance, updates and postings.
• Assists the IT Director with preparing the yearly budget.
• Meeting with Town IT Specialist for cross training.
• Assists in the absence of the Town IT Specialist. This may include responding to system outages, server and network support, calling vendors for hardware support, assist users with any "support desk" issues they may have. This may include remote or physical access during off hours to cover for Town IT Specialist absences.
• Maintain and assist users with our CAD / RMS software – Nex Gen. Working with vendor support to resolve issues.
• Maintain COLLECT certification.
• Completes other duties as assigned.

Bachelor’s degree in computer science, Information Technology, Engineering, or related field with 3 years of experience in supporting computers (Windows OS) and LAN/ WAN administration or equivalent required. Possession of a current Microsoft Certified Systems Engineer (within last 5 years) or a combination of two (2) or more of the following…