Senior Patient Care Coordinator

Overview

Opportunities with Pro Health Physicians
, part of the Optum family of businesses. When you work at Pro Health Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

Pro Health Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Senior Patient Care Coordinator to join our team. This position is full-time (40 hours/week), Monday - Friday, 8:30am - 5pm. You will be splitting your time between the Southington and Kensington locations (about 15 minutes between offices) depending on the day and business need; must be flexible to cover whichever location has a greater need on the day.

Schedule: Monday - Friday, 8:30am - 5pm

Location:

• 360 N Main St Southington, CT
• 211 New Britain Rd Kensington, CT

About The Role

Support the care team and patients by greeting and checking in patients, scheduling appointments, answering in person and telephonic inquiries, collecting payments and maintaining demographic information. Will be overseeing admin team for both locations (Kensington, CT and Southington, CT - offices are about 15 minutes apart) and must be flexible to provide coverage at both practices whenever needed.

• Oversee and support administrative staff in front office processes
• Work collaboratively with the Practice Manager to manage staff schedules and coverage
• Conduct or participate in scheduled practice meetings and daily briefs
• Oversee critical processes such as active daily schedule management and PCI compliance
• Assist in the handling of patient complaints
• Participate with Practice Manager in new staff selection and hiring and on-boarding of new Medical Receptionists
• Conduct on-site new staff administrative training
• Participate in organizational initiatives and projects including workflow improvement initiatives
• Provide coverage at other Pro Health locations on an ad hoc basis
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED (or higher)
• 2+ years of medical office experience in a lead position
• 2+ years of experience with patient financial and scheduling systems
• 1+ years of experience working with Epic
• Intermediate level of computer proficiency in Microsoft Office
• Access to reliable transportation & valid US driver's license

• Strong written and oral communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment.

We comply with all minimum wage laws as applicable.

About United Health Group - At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.

Equal Employment Opportunity - United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. United Health Group is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.

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