Administrator, Energy Efficiency Programs; SW

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Drive the success of energy efficiency programs by serving as the first point of contact for customers eager to reduce energy use and cost. In this dynamic role, you’ll manage customer interactions across multiple channels: phone, web, and tracking systems—ensuring a seamless experience from inquiry to implementation. You’ll play a key part in program delivery by handling lead processing, supporting rebate and reporting activities, and providing essential administrative support for residential, commercial, and industrial initiatives.

Your work will directly contribute to advancing sustainability and helping customers achieve their energy goals.

• Responsible for working directly with customers to provide correct energy efficiency information and/or referral services and determines program eligibility requirements.
• Works directly with contractors to provide customer information for energy efficiency services.
• Utilizes various company systems to verify customer data and set customers up with appropriate services.
• Provides program guidance to customers and contractors seeking to participate in energy efficiency programs.
• Represents Eversource in a professional manner while providing written and verbal communication to customers and stakeholders.
• Supports Energy Efficiency Consultants with various assignments related to program implementation and tracking.

• Works well as a team player, a self-starter, demonstrated multi-tasking ability, strong sense of prioritization and flexibility to change.
• Strong written and oral communication skills are critical to effectively fulfill the role of this position.
• Strong working knowledge of Microsoft Excel, Word and Power.
• Ability to review general technical and detailed program information and communicate to customers and third-party contractors.

• Associates degree in business, marketing or the equivalent work experience.

• Five (5) plus years related experience required.

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $64,800.00-$72,000.00.

Worker Type:
Regular

Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Eversource Energy is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.