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Supervisor, Digital Service
Job in
Berkeley, St. Louis County, Missouri, USA
Listed on 2026-03-04
Listing for:
MTM
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Data Science Manager, Data Analyst
Job Description & How to Apply Below
Why consider this job opportunity
- Salary up to $70,000
- Comprehensive health and life insurance plans, including dental and vision coverage
- 401(k) with company match and paid time off
- Leadership mentoring opportunities and tuition reimbursement
- Casual dress environment and maternity/paternity leave
- Chance to work in an innovative contact center focused on digital service improvement
- Oversee the performance and accuracy of digital agents in handling customer inquiries
- Monitor interactions to ensure alignment with company policies and service standards
- Provide feedback for continuous improvement of digital agent performance
- Support human agents by facilitating effective collaboration between digital and human services
- Analyze performance metrics and report insights for enhancing workflows
- High School Diploma or GED
- Bachelor’s Degree in Statistics, Mathematics, Data Science, Computer Science, or a related field, or equivalent relevant work experience
- 2+ years of experience in a contact center or customer service environment
- Minimum of one year focused on identifying trends and patterns within data
- Experience with quality monitoring and process improvement
- Hands‑on experience with generative AI, large language models, or agentic systems
- Familiarity with data analytics and AI‑driven automation
- Prior exposure to process improvement and content development
- Strong analytical thinking and curiosity about systems and processes
- Excellent communication skills for translating complex issues into clear language
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