Men's Shelter Resident Advocate; On Call

Compensation: $25/hour

Hiring On Call Resident Advocates for the following shifts:

-Day: 8am-4pm

-Swing: 4pm-12am

-Overnight: 12am-8am

Company Overview

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our missionof ensuring everyone in our community has a home through supportive and sustainable housing solutions.

Program Overview

The Men’s Shelter Program is a 24-7 shelter that serves 32 homeless men providing meals, laundry, secure storage of property and on-site staffing and services. The Veteran’s GPD Transitional Housing Program provides housing for 12 homeless Veterans for up to 24 months.

Position Summary

Underthesupervision ofthe

Hope Center Men’sShelter Program Manager, the Resident Advocatewillprovideoperationalandsupportservicesto all Men’s Shelter clients.

Essential Duties and Responsibilities

• Work with the Program Manager to provide qualityservicedeliveryto all shelter clients.
• Maintain supervision of clients and of shelter property at all times.
• Articulate and enforce program and facility rules and procedures clearly and consistently with all clients.
• Serve mealsutilizing
  
  ServSafeprotocols.
• Facilitate client chores.
• Clean facilityareas, stripbeds,clean linensand restock cleaning supplies.
• Update client Housing& Employment Board.
• Model a kind, compassionate, customer service philosophy in all interactions with clients andotherstaff.
• Manage a comprehensive intake process ensuring that each new shelter client completes all intake paperwork and is fully knowledgeable of shelter policies and procedures.
• Partner with the Program Manager toco-facilitate
  
  Shelter Resident House Meetings  twice a monthdocumenting meeting notes, when on-duty.
• Attend allmonthly
  
  Shelter
  
  Staff Meetings.
• Attend all Insight Housing All Staff Meetings.
• Participate in all Emergency Drillswhen on-duty.
• In collaboration with theShelter
  
  Program Manager, ensure HMIS Data Qualitywhen entering all client notes.
• Submit timely and comprehensive log entries,Critical Incident Reportsand  other documents, as needed.
• Read all Insight Housing-relatedemailstoremain current on all important notices and requests.
• Attend all Shift Change Cross-Over Meetings.
• In collaboration with the Shelter Program Manage rand Shelter Housing Case  Manager,provide input on client
  
  Housing
  
  Plansandserviceactivities.
• Maintain client file notes peragencyandcontractstandardsof confidentiality.
• Workto accomplish allKey Performance Indicators (KPIs).
• Provide emotional support, empathy, problem solving, information and referral, mediation, crisis intervention and advocacy.
• Understand and follow all shelter procedures as stated in the Insight Housing Shelter Policy  & Procedures Manual.
• Adhere to all Alameda County Shelter Standards.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned.

Qualifications, Skills, and Abilities

• High school preferred
• Ability to complete CPR/First Aid Training.
• Prior direct support experience with individuals experiencing homelessness, mental health, substance abuse or other social issues highly preferred. Prior Customer service experience in any industry will be considered.
• Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues, and to trauma-informed approach to care for individuals.
• Knowledge of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working…