Floor Supervisor, Retail

Founded in San Francisco in 2011,
The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you’re new to cannabis or a seasoned consumer, our highly trained cannabis associates provide personalized, one‑on‑one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis— we create experiences that promote wellness, build trust, and enrich lives. Come see why many patients and customers choose The Apothecarium as their go‑to destination.

This key holder position supports store management in meeting objectives and increasing revenue and customer loyalty. The ideal candidate balances multiple roles within the store, demonstrates responsibility, reliability, and strong leadership skills.

Location:

Apothecarium Berkeley
.

Salary: $25 per hour.

Full‑time, hourly salary based on experience and successful interview. Full benefits and great growth opportunities.

• Assist store manager in reaching all store objectives daily
• Oversee all cash functions and perform all duties including opening and closing procedures
• Make confident and assertive decisions—potentially the only lead during busy periods
• Consistently monitor and encourage team members to meet company service standards
• Proactively resolve customer concerns and escalations
• Ensure customer satisfaction
• Promote a positive work environment and team morale
• Train new team members, including coaching on KPIs and sales goals

• Must be 21 years of age or older and able to pass a background check
• High school diploma or GED required
• 0‑2 years of retail experience required; key holder experience preferred
• Trustworthy with highly confidential materials and information
• Minimum two years experience in retail customer service
• Professional knowledge of cannabis products from a regulated retail or medical distribution center highly preferred
• Superior organizational skills, detail-oriented, and able to work independently
• Ability to organize and manage multiple assignments, meet deadlines, and maintain meticulous attention to detail
• Strong verbal and written communication skills
• Positive attitude, multitask in a fast‑paced environment, remain calm under pressure, and be a team player
• Travel will be required; reliable transportation with a clean motor vehicle driving record (minor violations may be considered). Available to support neighboring stores for a minimum of five days per week if required (lodging will be provided).
• Comfortable following Covid‑19 precautions

• Able to push, pull, lift, or move a minimum of 50 lbs
• Capable of sitting, standing, kneeling, bending, squatting, and/or walking for extended periods of time
• Capable of using hands and fingers to touch, handle, feel, and pick
• Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines
• Utilize chemicals (such as bleach) to clean and maintain facility/equipment
• Must wear PPE, close-toed non-slip shoes, and optional ear/eye protection
• Stand constantly; walk frequently; reach and twist/turn with hands and arms; climb or balance; stoop, kneel, crouch or crawl; frequently lift/carry up to 20 lbs; occasionally lift/carry up to 50 lbs
• Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus

• Employee discount (all employees eligible)
• Paid Time Off (varies by state; ask recruiter for details)
• Health, vision, and dental insurance
• Remote primary care via 98
  
  Point6
• 401(k) with 4% matching (100% vested immediately)
• Employee Assistance Program
• Paid parental leave
• Life insurance
• Short and long term disability
• Flexible spending account
• Wellness program

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific state in which the employee is hired. Typically, the investigative process includes both state and federal background…