Retail Floor Lead

3 days ago Be among the first 25 applicants

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way.

We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. The Floor Lead is a key part of the store leadership team and as such supervises the retail floor, takes initiative, delegates work, and is a “go-to” person.

Under the direction of the Store Manager, the floor lead position assists in leadership duties that arise, working directly with both the Store Manager and Assistant Store Manager.

Create an unforgettable customer experience

• Work with the sales team to ensure each customer receives the best experience possible.
• Take ownership of the sales floor and sales team to prioritize customer experience.
• Prepare fitting rooms, find sizes, and provide honest, knowledgeable feedback regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new products, replenishment, and invite them to upcoming events.
• Be knowledgeable about new and popular items, sharing information with customers and team.

Be the business

• Lead the team in daily store operations when the Store Manager or Assistant Store Manager are not present.
• Motivate the sales team and achieve sales goals in a team-based environment.
• Seek new product knowledge, especially in active wear and fashion, to serve as an expert for customers.
• Lead the team in completing projects while maintaining a focus on customer experience.
• Communicate inventory needs to support business goals.

Leadership/Ownership

• Collaborate with the Store Manager on daily maintenance, sales strategy, community engagement, and team management to ensure smooth operations.
• Lead daily store maintenance including restocking, visual merchandising, and cleaning.
• Follow safety protocols and standards during opening and closing procedures.
• Encourage punctuality, responsibility, and role adherence among employees.

Qualifications

• Availability for morning and/or evening shifts, 8-hour shifts, 5 days a week, including at least one weekend day.
• Proven leadership in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Expertise in customer service, creating positive experiences, and handling concerns proactively.
• Ability to prioritize tasks in a fast-paced environment.
• Quick learner of new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High ownership, accountability, and initiative.
• Willingness to develop new skills and respond to feedback.

Additional Information

Pay Range: $21-23 per hour, plus pooled team commission

Benefits:

• Health Insurance (medical, dental, vision)
• Commuter Benefits
• Paid Time Off
• Employee Discount
• 401(k)

All information will be kept confidential according to EEO guidelines.