Experienced Client Service Representative

About the Job

Berkeley Animal Hospital opened in June 2023 and we are growing quickly. We are seeking a CSR with experience in general practice care. We are a newly constructed and privately owned clinic in Berkeley.

• Uphold ethics and promote a culture that is positive and thoughtful.
• Minimum 1-year experience in a veterinary hospital.
• Passionate about veterinary medicine and animal well-being.
• Ability to give feedback to management and not partake in workplace gossip.
• Maintain a high level of professionalism when interacting with patients, clients, and coworkers.
• Interested in learning more about Fear Free Techniques or bringing your Fear Free skills to our practice?

• Greet clients and pets and provide them with a warm welcome.
• Answer phone calls, text messages, and emails.
• Schedule appointments.
• Check clients and pets in and out. Handle payments.
• Maintain proper documentation of client conversations as required by law.
• Comfortable using multiple digital platforms (i.e.: Windows, Gmail, and Google Drive). Our software is Neo, a cloud platform, and we will train you if you have not used this program before.
• Provide basic information and advice to clients regarding veterinary services and products.
• Assist veterinarians and veterinary technicians with administrative tasks as needed.
• Dental experience preferred.
• Maintain a clean and organized front office area.
• Ability to monitor and record dogs and cats proficiently under anesthesia.

• High school diploma or GED; or one-year related experience and/or training; or equivalent combination of education and experience.
• Minimum 1 year experience as a CSR in a veterinary hospital.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and accuracy.
• Flexibility to work some weekends.

If you are passionate about providing outstanding customer service and enjoy working with animals, we encourage you to apply for this exciting opportunity. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company.

• Job Types: Full-time.
• Pay:
  Hourly based on experience.

• 401(k).
• Health + Dental Insurance.
• Employee discount.
• PTO.

We are a newly constructed and privately owned small animal clinic (general practice care). We have a 3000 square foot facility with 5 exam rooms, a large treatment area, a dental suite, a surgery suite, and Free warming cages. We offer acupuncture and have on-call specialists that include: internal medicine, cardiology, and surgery.