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Avaya Technician
Job in
Berkeley, Alameda County, California, 94709, USA
Listed on 2026-02-05
Listing for:
Verigent
Full Time
position Listed on 2026-02-05
Job specializations:
-
IT/Tech
Telecoms Engineering, Technical Support
Job Description & How to Apply Below
Pay Range
$40-45/hr. (negotiable based on experience)
SummaryVerigent's client is seeking a Avaya Technician to provide day-to-day telecom support in an enterprise environment. This role focuses on basic moves, adds, changes (MAC work) and repair/troubleshooting of phone sets, ensuring reliable voice services for end users.
Responsibilities- Perform basic MAC (Moves, Adds, Changes) for Avaya phone systems.
- Troubleshoot and repair Avaya desk phones and related endpoints.
- Provide Tier 1 telecom support for voice services and end users.
- Escalate complex system or infrastructure issues to higher-tier support.
- Assist with user setup, programming, and device provisioning.
- Support voice-related service requests and incident tickets.
- Hands-on experience with Avaya Communication Manager (CM).
- Experience supporting enterprise phone systems and end-user devices.
- Familiarity with telecom MAC work and phone provisioning.
- Strong troubleshooting and customer service skills.
- Ability to work onsite and respond to urgent support needs when required.
- Experience with Microsoft Teams (voice or collaboration support).
- Knowledge of basic telecom cabling and endpoint connectivity.
- Experience working in a structured ticketing or IT support environment.
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