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ServiceNow Business Process Consultant; Manager

Job in Berkeley, Alameda County, California, 94709, USA
Listing for: Huron
Full Time position
Listed on 2026-01-23
Job specializations:
  • IT/Tech
    IT Consultant, IT Business Analyst
  • Business
Salary/Wage Range or Industry Benchmark: 170000 USD Yearly USD 170000.00 YEAR
Job Description & How to Apply Below
Position: ServiceNow Business Process Consultant (Manager)

Employer Industry: Education Consulting

Why consider this job opportunity
  • Salary up to $170,000
  • Eligible for annual incentive compensation, reflecting a pay-for-performance philosophy
  • Comprehensive benefits including medical, dental, and vision coverage
  • Opportunity for career advancement within a supportive and innovative environment
  • Flexible living locations across the U.S. and Canada with travel required for client engagements up to 30%
  • Engage in continuous learning with opportunities for additional certifications and professional development
What to Expect (Job Responsibilities)
  • Analyze process data to identify trends and draw insights for informed decision‑making
  • Collaborate with cross‑functional teams to gather requirements and define future state processes
  • Develop performance metrics and KPIs to measure the impact of automation initiatives
  • Facilitate workshops and collaborative sessions with clients and stakeholders
  • Assist in project planning, scheduling, and tracking to ensure project timelines and objectives are met
What is Required (Qualifications)
  • Bachelor’s or Master’s degree in a related field or equivalent work experience
  • 3+ years as a Service Now Business Process Consultant with complex implementations
  • 6+ greenfield implementations of multiple Service Now modules as a business process consultant
  • Current Service Now Certified System Administrator (CSA) REQUIRED
  • Strong analytical skills with the ability to solve complex problems creatively
How to Stand Out (Preferred Qualifications)
  • Experience with Service Now Elite-level partners (not an internal role)
  • Familiarity with CSM, HRSD, Enterprise Asset Management, SPM, GRC
  • Agile 2.0 and Test Management 2.0 training, and/or multiple micro‑certifications
  • Knowledge of Now Create and Service Now Best Practices
  • Strong User Story definition/documentation skills
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