Data Analyst , Berkeley IT

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles
, Principles of Community and Strategic Plan
.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups. Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full‑time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.

Find out more about how you can grow your career at UC Berkeley.

The Information Security Office (ISO) coordinates the risk management process for UC Berkeley's information systems and directs campus‑wide efforts to adequately secure institutional data. ISO is led by the Chief Information Security Officer and consists of seven areas:
Information Security Policy, Information Security Operations, Information Security Administration and Engineering, Identity and Access Management, Information Security Assessments, Outreach and Engagement, and Service Management. This position is part of the Identity and Access Management Team (Cal Net).

IT support professional with demonstrated customer service skills, excellent interpersonal skills, and data analysis skills. Applies experience and acquired job skills to provide moderately complex troubleshooting for issues related to identity and access management (IAM) systems and user accounts. Applies data analysis skills to review user and account data in multiple data stores, reports, and cleans data when issues are found.

Handles incident resolution for Berkeley identity and access management systems, including account claiming, Duo, Special Purpose Accounts, Last Pass, Cirrus, and Grouper. Trains and assists junior staff in resolving customer problems.

Helps users install and configure software; recommends best practices, software acquisition, and upgrades.

Conducts tests of software and reports on configurations and behavior, making recommendations on improvements and break‑fix solutions.

Effectively manages multiple simultaneous assignments using standard processes and improvised problem‑solving techniques to meet IT support objectives.

• Applies professional data management concepts and defines data/information management policies and procedures to provide IT support to Berkeley campus clients by phone, email, or remote tools.
• Troubleshoots, resolves, or appropriately triages complex login and user account issues, including identity collisions and orphaned records;
  Multi‑Factor Authentication (MFA) issues; issues related to campus Identity and Access Management (IAM) services.
• Uses Cal Net Admin Tools as well as database access tools, including LDAP and Postgre
  
  SQL tools.
• Researches, gathers, and analyzes information requirements from data providers and users and documents them using formal data definition techniques and naming standards.
• Plans, provisions, and documents access requests and other technical service requests for supported Identity and Access Management (IAM) data and services.
• Analyzes and determines user needs and makes recommendations on setting up new services and implementing best practices for existing services.
• Documents technical requirements and changes in configurations.
• Organizes knowledge documentation for easy…