Specialty Clinic | Medical Assistant , University Health Services

Medical Assistant (9252C), University Health Services #83360

Based at the University of California, Berkeley campus.

Not Applicable

Full-time (40 hours/week), 11‑month partial-year career position, biweekly paid, non‑exempt.

Health Care Provider

Higher Education

• Open the clinic by unlocking exam rooms, turning on computers, warming exam tables, printing schedules of daily appointments for clinicians, and preparing exam rooms.
• Answer telephones, field questions, take clear and accurate messages and follow through to completion or refer to appropriate personnel to meet patient needs.
• Retrieve patients from the waiting room, greet them by name, and explain that vitals will be taken to start the visit.
• Take all vital signs and vitals rooms patient as per unit guidelines, including orthostatic vitals when required.
• Document findings and report abnormal findings to RN or clinician.
• Dispense specimen containers, instruct patients on specimen collection, and perform specific tests such as urine dipstick and pregnancy tests.
• Assist clinicians with examinations and procedures (ultrasound, injections, biopsies, etc.) using sterile techniques as indicated.
• Fit, apply, and instruct patients on the proper use of ace wraps, splints, slings, post‑op shoes, crutches, or canes.
• Perform procedures according to department protocols (visual acuity, vaccines, TB skin tests, EKGs, suture removal, etc.).
• Document in EHR after taking vitals, performing procedures, and completing nursing orders.
• Review the after‑visit summary and ensure the patient receives appropriate information and resources before leaving the clinic.
• Communicate via the EHR to update and follow‑up with referring clinicians, athletic trainers, and patients regarding discharge plan and follow‑up recommendations.
• Collaborate with the referral coordinator to enter routine and urgent referrals and instruct the patient on the process.
• Float to other units within University Health Services as needed or participate in on‑site immunization and vaccine fairs.

• Greet patients, verify eligibility, and complete registration accurately.
• Handle complex registration questions or patient complaints.
• Support specialty/travel immunization clinics front desk and telephone calls.
• Schedule or reschedule patient appointments using the computerized EHR.
• Prioritize clinical operations and maintain supplies.
• Escort patients as necessary and ensure discharge instructions and handouts are provided.
• Assist RNs in travel/immunization clinic check‑in.
• Review incoming faxes and distribute to appropriate personnel.
• Enter service request tickets to IT for kiosk, desktop, or EHR issues.
• Help input data for infectious disease reporting to local and state public health databases.
• Assist with EAP and Health Clearance coordination by preparing necessary documents.

• Use office and clinical equipment safely and report problems.
• Perform routine maintenance and arrange calibration or service of equipment as required.
• Restock supplies in exam rooms and the clinic team room daily.
• Inventory and restock office supplies and patient handouts for the front desk.
• Maintain inventory of supplies and medications, order and restock as needed.
• Clean exam rooms and remove medical waste containers as required.
• Process contaminated instruments and prepare sterilization packs.
• Report, document, and correct unsafe conditions or adverse incidents.
• Participate in annual skills training, safety training, and committee meetings.

• Organize and prioritize workload for timely task completion with frequent interruptions.
• Maintain knowledge of individual specialty clinicians’ areas and preferred procedures.
• Assist with IT or EHR issues, and request urgent records from emergency rooms or community providers.
• Help update and maintain unit protocols and manuals.
• Assist with training entry‑level assistants/students and serve as a resource for MAI and trainees.
• Serve as an active participant in a relevant UHS committee.
• Help with daily MA schedule changes due to staffing needs.
• Other duties as assigned, such as phlebotomy…