Medical Assistant , Occupational Health; University Health Services

Medical Assistant 2, Occupational Health (9252C) – University Health Services – 82482

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging makes it a special place for students, faculty and staff. As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice.

Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and we provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full‑time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.

Find out more about how you can grow your career at UC Berkeley.

University Health Services (UHS) serves the campus by providing comprehensive campus‑based health center providing fully accredited primary medical care, counseling and psychological services and innovative health promotion programs for students, faculty and staff. The Occupational Health Clinic specifically provides services for UC Berkeley employees, student employees, and other specifically designated campus groups. The clinic provides visits and evaluation for workers' compensation injuries, pre‑hire screening, campus surveillance needs.

Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health, and Specialty Clinics. Medical care and wellness programs for faculty and staff are designed to meet their occupational health needs and minimize lost work time. These visits generate ancillary encounters with the Radiology, Clinical Laboratory, Physical Therapy and Pharmacy departments.

The first review date for this job is: 12/1/25. This job will remain open until filled.

• Greets patients, verifies eligibility, and accurately completes check‑in/check‑out of patients using correct forms. Registers patients and updates information in electronic record as needed.
• Answers telephone and refers to appropriate personnel as required to meet patient needs. Takes clear and accurate messages.
• Answers most patient questions; is able to escalate to Manager as appropriate.
• Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency.
• Assists with scheduling for patients with Occupational Health related appointments (such as job abilities exams, lab appointments, EKGs, etc).
• Troubleshoots complex scheduling needs.
• Sends No Show letters to patients and to insurance provider.
• Assists in maintaining smooth clinic operations and optimal patient flow.
• Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms and work status, and pertinent referral information.
• Processes state forms and documents (such as Doctor's First Report).
• Assists with urgent requests from providers or Urgent Care.
• Assists with reviewing and clearing weekly unresolved appointments.
• Assists with submitting tickets to IT for computer issues.

• Rooms patients.
• Clinical patient data collection:
  May collect chief complaint, previous conditions, pain scale, etc. Utilizes electronic health record accurately to record vital signs (such as temperature, pulse, blood pressure, height, and weight) per unit guidelines. Records allergies and current medications into EHR.
• Documents all…