Trip Development Content Specialist

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* About the Role:

** The Trip Development Content Specialist plays a key role within the Trip Development department (TD), ensuring guest-facing, sales-facing, and internal trip content is accurate, clear, and consistently high quality. This role supports TD Program Managers and Directors while working closely with field teams to oversee and refine trip content across all channels. The specialist also collaborates with cross-functional partners such as Supplier Operations, Hotels, and Sales & Marketing on content-related projects, contributing to a wide range of initiatives based on business needs.

The ideal candidate brings strong time management, a proactive problem-solving approach, and the ability to balance precise information with compelling storytelling, helping maintain both content integrity and strong working relationships across a global team.

- Identify and recommend workflow, process, and system improvements to increase efficiency and data accuracy across Trip Development
- Manage and enhance the On Trip App experience, including content audits, updates, seasonal uploads, and quality assurance
- Partner with Product and Trip Development teams to analyze feedback and contribute to future App enhancements and development initiatives
- Serve as a go-to resource within Trip Development for best practices, trip data processes, and content quality standards
- Exceptional organizational and time-management skills, with the ability to juggle multiple priorities and meet tight deadlines
- Analytical, detail-oriented problem solver with strong critical-thinking skills and a solution-focused mindset
- Strong interpersonal skills with the ability to build trust, credibility, and productive working relationships

Experience facilitating discussions, leading meetings, and occasionally mentoring or guiding others
- Data-driven and systems-savvy, with experience using databases, content management, and workflow tools

Advanced proficiency in Microsoft Office, especially Excel and Word
** About the Trip Development Department:
** The Trip Development department plays a critical role within Backroads, supporting trip design & trip development. The team ensures the highest level of quality is always being upheld to deliver exceptional guest experiences. The department is comprised of teams based in Berkeley, CA, Utrecht, Netherlands, and a global field-based team. You’ll be bringing your imagination, strong work ethic and critical eye for detail to a dedicated group of team members who are passionate about sharing the joys of active travel with both returning guests and brand-new audiences.

By joining the Trip Development team at Backroads, you’ll be part of a group that constantly strives to provide the best possible experience for our guests while fostering a positive, fun & inclusive employee experience.
* Comprehensive medical, dental, and vision insurance
* 401(k) with company match, flex plan, and parental leave
* Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
* Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
* Outdoor industry discounts and deals
* Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
* Wellness programs and regular lunchtime bike rides and yoga

At Backroads, we uphold a commitment to transparency and fairness within our hiring process, particularly regarding compensation. The salary range posted for each role applies to both employment offers and employees actively working in the role.
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