Bilingual Customer Support Representative; French & English Berkeley, CA

Bilingual Customer Support Representative (French & English) job at Wing Assistant. Berkeley, CA.

Employment Type:

Full-Time

Schedule:

12:00 MN – 9:00 AM EST

Industry: Property Management

We are looking for a highly organized and bilingual (French & English) Customer Support Representative to assist a client in the property management industry. This role is responsible for providing after-hours support to guests, coordinating with internal teams, and ensuring a smooth guest experience from booking to check-in.

• Respond promptly and professionally to after-hours guest inquiries via live chat, SMS, email, and phone.
• Address booking concerns, urgent issues, and special requests with empathy and accuracy.

• Dispatch maintenance and housekeeping teams for urgent matters (e.g., lockouts, emergency repairs).
• Follow up to ensure all issues are resolved in a timely manner.

• Process guest payments and verify identification or other required details.
• Manage check-in workflows and ensure all pre-arrival steps are completed.

• Microsoft Excel – For maintaining trackers and logs.
• Cloudbeds – Reservation and booking management.
• Ikea – Guest journey and experience management.
• Maintain
  
  X – Maintenance ticketing and dispatch system.

• Reading/Comprehension:
  Able to understand complex guest concerns and internal procedures.
• Written:
  Must write clear, professional responses for email and chat support.
• Speaking:
  Fluent in English and French with a neutral accent; confident phone presence for handling coordination tasks.

• Proven customer support experience, ideally in hospitality or property management.
• Proficiency in French and English (spoken and written).
• Strong multitasking and problem-solving skills.