Banking Project Implementation Specialist

Role:
Banking Implementation Project Specialist
Job Type: Full time with Infinite Computer Solution
Job Description:
What does a great Senior Implementation Project Specialist II do?

• The Senior Implementation Project Specialist (IPS) plays a meaningful role in the delivery of our solutions to our new and existing debit client base. This includes partnering with multiple teams within the organization and external clients in leading key activities to ensure the installation process is completed on time and in accordance with client requirements.

• Act as primary project contact for clients and internal groups.
• Takes projects from original concept through final implementation working with internal resources and external customers.
• Provide continuous project feedback and status updates to key stakeholders.
• Develop project plans and related task lists as necessary, update plans accordingly.
• Work with client to determine parameter settings and key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
• Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
• Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
• Provide occasional after hour support of client implementations.
• Work with project managers and project teams to ensure internal project audit points are managed and tracked.
• Develop and maintain consistent standards for project status reporting for internal and external purpose.
• Ensures adherence to quality standards and reviews project deliverables.
• Play a role in the operational readiness of new products and features, ensuring the implementation process is outlined, well documented and scalable.

• High School Diploma or equivalent required. Bachelor's degree preferred.
• Previous experience in Financial Services institution is preferred.
• Minimum of 5 years EFT Project Management experience
• Excellent customer service and active listening skills
• Superb communication Skills (verbal and written).
• Demonstrated experience working well in a close team environment.

• Previous EFT/financial industry experience
• Strong attention to detail with the ability to multitask and support the needs of multiple clients simultaneously, following up with clients as needed.
• Ability to make decisions and solve problems that range in complexity. Significantly complex technical issues will be referred to second level support team.
• Solid PC (MS Office) skills and the ability to type 35 wpm or greater
• Master’s Degree in Business, Finance or applicable field