Operations; AppOps Engineer

Position: Application Operations (AppOps) Engineer
** Calling all innovators - find your future at Fiserv.*
* We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

** Job Title*
* Application Operations (App Ops) Engineer

** About your role:*
* As an Application Operations (App Ops) Engineer, you will provide support in a Windows Server/IIS and datacenter environment. You'll ensure reliability, security, and scalability for Secure Now and adjacent apps (Unified Login, VBNext, SMS/Voice Gateway, Notifi) across on‑prem Windows and Azure.

You will be a part of a team which provides 24x7 operational support across Windows Server (2016/2019/2022) and Azure footprints (Prod/DR).

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* What you will do:

*
* + Manage deployments, hotfixes, SSL/TLS certificate renewals, and patching schedules (WSUS/SCCM) for datacenter and cloud.

+ Ensure compliance (RBAC, encryption, Active Directory/GPO, secrets management, least privilege).

+ Collaborate with Dev Ops/App Dev, Platform/Infra, Network, DBA teams on configuration/code‑level changes (web.config, registry, connection strings).

+ Contribute to architecture for scalability, resiliency, and HA/DR (VM clustering, F5/ADC load balancing, blue/green/canary).

+ Support CI/CD (Azure Dev Ops/Git Hub Actions/Jenkins) for Windows/IIS deployments; optimize rollbacks and artifact validation.

+ Provide clear status, documentation for incidents, changes (Service Now/CAB), preventive actions, and post‑mortems.

** Experience you will need to have:*
* + 6+ experience with Windows Server (2016/2019/2022) administration and IIS (sites, app pools, bindings) with ability to perform root cause analysis for complex Windows/IIS issues (e.g., memory leaks, network timeouts).

+ 6+ years of experience with monitoring and log analytics tools **:
** Dynatrace, Splunk, Azure Monitor, Windows Event Logs/Perf Mon.

+ 6+ years of experience with load balancers/WAF/DNS/reverse proxy (e.g., F5/ADC), TCP/IP, HTTP/S, TLS.

+ 6+ years of experience in managing deployments, hotfixes, SSL/TLS certificate renewals, and patching schedules (WSUS/SCCM) as well as coordinating release/change management processes (Service Now/CAB).

+ 6+ years of experience in Power Shell scripting and automation frameworks (DSC, Ansible).

+ 6+ years of experience in Azure environments and related operational tasks.

+ 6+ years of experience incident and problem management, including leading P1/P2 bridges and driving multi-team resolution as well as Active Directory/GPO **,
** service accounts, PKI/certificate management.

+ Bachelor's degree in computer science, Information Technology, Information Systems, or a related field (or foreign equivalent degree) or equivalent work experience.

** Experience that would be great to have:*
* + Azure Administrator or Architect certifications.

+ ITIL, Dynatrace, Splunk, Windows Server/IIS certifications.

+ Programming experience in .NET (C#) **;
** familiarity with Java/Angular.

+ Exposure to VMware/Hyper-V, backup/restore tools (Veeam/Commvault), DR/BCP strategies.

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Experience with Infrastructure-as-Code tools (Terraform, ARM, Bicep) and CI/CD pipelines (Azure Dev Ops, Git Hub Actions, Jenkins).

** Important information about this role:*
* + This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

+ You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

+ This is a full-time, direct-hire position, and no contract options for unsolicited…