Business Operations Analyst

Focus is to analyze and assist with current inflight initiatives and identify and implement improvements to the business process and technology platforms. Analyzes business, process, systems and data to derive and implement improvements. Performs a combination of duties including current state operational assessments, project life-cycle planning and execution and function as the Operations interface and liaison with colleagues, BU’s, IT and servicing departments.

Uses problem solving and decision making to document and analyze operational and/or other data to facilitate operational improvements; system change recommendations and efficiency solutions. Uses project management tools to drive projects.

• Knowledge of the functions performed in the insurance industry.
• Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
• Strong analytical and problem-solving skills.
• Strong team and interpersonal skills with the ability to effectively interact with all internal and external business partners.
• Effective verbal and written communication skills with the ability to convey technical and business information in a clear concise and effective manner.
• Ability to exercise professional judgement and assume responsibility for decisions which have an impact on people, process, technology, costs and quality of service.
• Ability to work independently as well as in a team environment.
• Knowledge of Microsoft Office suite and the ability to learn and utilize other business-related software systems including database and operating systems.

• Bachelor’s degree in a related field.
• 5+ years of experience in business process analysis and project management.
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Proficiency in Microsoft Office suite
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

• Working knowledge of process improvement methodologies, such as Lean Six Sigma.
• Experience in project management and change management.
• Experience in change management methodologies.
• Familiarity with data analytics and visualization tools.

• Bachelor's Degree in related field
• Minimum two years related experience including previous project experience.

Westfield Specialty is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.