Customer Interface Account Specialist

Customer Interface Account Specialist

As a Customer Interface Account Specialist, you will manage the service relationship with an assigned customer base in the vegetable sector, serving as the primary contact for accounts. Your role includes supporting both external customers, such as plant raisers and distributors, and internal stakeholders like sales and logistics. You will act as a liaison, providing product information and resolving issues efficiently.

Success in this position requires enthusiasm for helping customers, strong communication skills, and the ability to empathize and advocate for their needs. Problem‑solving is essential, as you will troubleshoot and seek information to address customer complaints. Ultimately, your goal is to ensure customer‑centricity in all operations while working in a diverse international environment.

Working in an international environment and with different colleagues, customers and stakeholders makes this job attractive. You will report to the Customer Interface Business Partner & Team Lead.

• Owner of the service relationship with the assigned customer base, acting as primary communication contact for accounts and Sales Teams members – on both inbound and outbound requests – for all matters related to service, orders and operational activities.
• Cooperate with internal resources cross‑functionally to solve customer problems and deliver solutions to accounts.
• Quickly and accurately respond to all customer inquiries on orders, supply availability and product information in adherence to defined lead times and expectations.
• Proactively provide order, supply availability and product updates to assigned accounts, executing upon opportunities that increase customer loyalty.
• Understand marketing and operational programs related to the customer base or region, and be able to explain and answer questions related to customer eligibility and program details.
• Receive and create customer sales orders and validation, delivery prioritization, invoice and other fiscal documents management.
• Understand relevant KPIs and metrics for the role and department, maintain ongoing knowledge of current performance, and proactively strive to close performance gaps in partnership with the Business Partner & Team Lead.

Crop Science – Row crops and protection – At Bayer Crop Science we know that every field, crop and farmer is different. We offer tailored solutions that enable local farmers to grow smarter by developing crops that are resistant to environmental challenges and helping farmers defend their crops against weeds, diseases, harmful insects and fungi. Using the creative spark that comes from human ingenuity, we seek to deliver world‑class innovation, set new standards in sustainability and drive digital transformation.

Protecting harvests and fostering biodiversity, that’s how we shape the future of agriculture. Do you want to be an ally in our ambitious mission?

• Bachelor's Degree in Business or another related field.
• 1–2 years of relevant Customer Service/Planning/Logistics/Account management or Sales experience in teams.
• Minimum of 2–5 years of experience in services linked with Supply Chain/Commercial/Administration/Logistics/Customer Service or Operations.
• Ability to work in a fast‑paced environment, handle multiple tasks simultaneously and build relationships via phone.
• Works with a sense of urgency and ensures data accuracy.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with SAP and SFDC is a plus.
• Proficiency in Dutch and English is a must; knowledge of another language is a plus.

As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning. We offer our employees a wide range of career prospects, a modern working environment and competitive compensation. Bayer employees benefit from great employment conditions, such as:

• A monthly gross salary between €3100 – €3800 based on a 38‑hour workweek.
• An additional 8.33% holiday allowance and a bonus (based on company results).
• 25 days of leave, with the option of…