Evening & Weekend Call Center Supervisor

Joyce Windows, Sunrooms & Baths is hiring for an Evening & Weekend Call Center Supervisor role with bonus pay and growth opportunities.

This range is provided by Joyce Windows, Sunrooms & Baths. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $68,000.00/yr

Joyce Windows, Sunrooms, and Baths

Evening & Weekend Shifts Available (12 PM - 8:30 PM)

Competitive Pay + Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off

Ready to Lead a Winning Call Center Team? Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you!

Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day.

• Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals
• Oversee day-to-day call center operations to keep schedules, scripts, and performance on track
• Provide ongoing training and up training to improve conversion rates and team effectiveness
• Monitor KPIs, calls, and appointment metrics to drive consistent performance
• Resolve escalated homeowner concerns with professionalism and empathy
• Work closely with management to set strategies and hit department goals
• Generate performance reports and find opportunities to improve results

• Previous supervisor or team lead experience in a call center, telemarketing, or appointment setting role
• Strong leadership and coaching skills — able to motivate and hold people accountable
• Excellent communication and problem-solving abilities
• Comfortable working with CRM systems, scripts, and performance metrics
• Ability to thrive in a fast-paced, goal-driven environment
• High School Diploma or GED required, additional education a plus

• Competitive Salary + Bonuses — your results drive your pay
• Weekend Supervisors Can Potentially get 3 Days Off
• Health, dental, vision
• Paid time off + holidays
• 401(k) retirement plan
• Career growth opportunities within a fast-growing home improvement company

Evenings & Weekends Available

Typical Shift: 12:00 PM - 8:30 PM

For decades, we ve been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We re growing fast and need strong leaders who want to be part of something big.

Apply Today - Be a Part of Our Leadership Team!

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Email: ws

• Mid-Senior level

• Full-time

• IT Services and IT Consulting

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