Member Experience Specialist

About the role

Walmart Family Whole Health & Fitness, managed by Health Fitness, is looking for a full-time Membership Sales Representative to join our team in Bentonville, AR. In this role you will drive new membership sales and membership retention through excellent customer service, relationship building and continued process improvement. The ideal candidate is self-driven, well-organized and possesses excellent communication skills.

Schedule:

40 hours per week, Tuesday-Saturday: 10am-7pm

Key point of contact for the community and members at the client's Health and Wellness Center. Responsible for providing assistance and service to clients by answering requests, process, and provide information on membership accounts and services offered.

• Provide exceptional customer service to prospective and existing members via face-to-face service, phone, text, and email communication. Building lasting relationships with prospective and current members.
• Meeting sales goals and generating leads through prospect, networking, and member referrals.
• Promoting and attending facility social events.
• Serving as facility ambassador to local businesses, corporations and community members.
• May provide leadership presence on the floor to assist with issues that may arise and provide coverage when manager isn’t available.
• Conduct tours of the facility and assist members with account changes and requests.
• Other duties as needed/assigned

• High School Diploma/GED.
• Adult/Child CPR/AED/First Aid certification required within 30 days of hire.
• 1-2 years previous sales experience.
• Exceptional interpersonal skills.
• Highly motivated and communicates effectively.
• Passionate about helping others improve the quality of their lives.
• Able and willing to listen to feedback and apply it moving forward.

• Associates degree or relevant work experience.

Compensation: $16.50-$17.50 per hour. Pay is dependent on experience and qualifications.

Brand:
Health Fitness

Come join Health Fitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

Health Fitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.