Client Services Manager

Description

The Client Service Manager (CSM) is responsible for negotiating, creating, approving, and implementing national projects. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, up‑selling and invoicing. The CSM must manage all related financial activities within Product Connections’ process while providing a high level of service to client representatives and co‑workers and assisting the organization in achieving a service excellence culture.

• Develop national sales plans for clients and retailers within approved financial guidelines.
• Achieve annual client budgets.
• Establish and maintain strong client relationships.
• Facilitate and load all retail projects through Project Administrators in Sales Trak following established rules and guidelines.
• Monitor and report project results.
• Collaborate with Field Support and Retail Management to ensure complete and timely execution of all retail tasks.
• Ensure all billing is accurate and timely using established rules, including review of client bill rates, addresses, and authorized retailers.
• Provide documentation and backup as required.
• Maintain accuracy of authorized client billing forms.
• Ensure Product Connections receives payment for all invoiced work.
• Actively seek opportunities to up‑sell within the existing client base.
• Complete all corporate administrative duties within established guidelines.
• Perform other tasks as assigned.

Education/Experience

• Bachelor’s degree (B.A.) or equivalent work experience.
• Highly experienced in retail operations and knowledge of basic accounting principles.

Computer skills

• PC knowledge and proficiency in Microsoft Office products.
• Strong Excel skills: data manipulation (filtering, sorting, freezing panes), pivot tables, and VLOOKUPs.
• Experience with project loading, store list creation, and reporting (project summary, store detail, exceptions, workload).

Other skills

• Negotiation, project management, research, analysis, and presentation skills.

Supervisory Responsibilities: No

Work environment: Office environment.

Product Connections is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.

Product Connections is part of Acosta Group, a collective of the industry’s most trusted retail, marketing and food service agencies reimagining the way people connect with brands at every point in their shopping journey. As a full‑service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time, effectively moving consumers down the conversion funnel.

Acosta Group is an equal opportunity employer and will provide reasonable accommodations for applicants with disabilities. If accommodation is needed, please contact  and include "Applicant Accommodation" in the subject line.

Acosta Group believes in ensuring the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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• Job Category: Retail
• Position Type: Full time
• Business Unit: Marketing
• Salary Range: $57,000.00 - $60,000.00
• Company: Crossmark Inc.
• Req : 19212

Employer Description: _EMP_DESC