Client Services Manager

Apply for the Client Services Manager role at Acosta Group
.

$57,000.00/yr – $60,000.00/yr

Description

The Client Service Manager (CSM) negotiates, creates, approves, and implements national projects. Responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, upselling, invoicing, and financial management within Product Connections' process while delivering high‑level service to client representatives and co‑workers and supporting a service‑excellence culture.

• Develop national sales plans for clients and retailers within approved financial guidelines.
• Achieve annual client budgets.
• Establish and maintain sound client relationships.
• Facilitate and load all retail projects through Project Administrators in Sales Trak following established rules and guidelines.
• Monitor and report project results.
• Collaborate with Field Support and Retail Management to ensure complete and timely execution of all retail tasks.
• Ensure all billing is accurate and timely via established rules and guidelines, including review of client bill rates, addresses, and authorized retailers.
• Provide documentation and backup as required.
• Maintain accuracy of authorized client billing form.
• Ensure Product Connections receives payment for all invoiced work.
• Actively seek opportunities to upsell existing and new client base.
• Complete all corporate administrative duties within established guidelines.
• Perform other tasks as assigned.

Additional Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• Bachelor's degree (B.A.) or equivalent work experience.
• Highly experienced in retail operations and knowledge of basic accounting principles.

• PC knowledge and proficiency in Microsoft Office products.
• Strong Excel skills: data manipulation (filtering, sorting, freezing panes), pivot tables, and VLOOKUP.
• Project loading, store list creation, and reporting (project summary, store detail, exceptions, workload).

• Negotiation, project management, research, analysis, and presentation skills.

No

Office environment.

Product Connections is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know. Acosta Group is an equal‑opportunity employer and will ensure applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact  and include "Applicant Accommodation" in the subject of your email to expedite the request.

The Acosta Group utilizes E‑Verify for validating the ability to work in the United States for all job candidates. For more information on your rights as a job applicant, please refer to the e-verify.gov resource.

• Job Category:
  Retail
• Position Type:
  Full time
• Business Unit:
  Marketing
• Salary Range: $57,000.00 – $60,000.00
• Company:
  Acosta Group (Product Connections)

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