Volunteer Operations Coordinator

Volunteer Operations Coordinator

We are adding positions to support our growth in programs to diversify how we can support children and families.

To apply click this link

Annual Salary: $42,000.00 - $48,000.00 plus a robust benefits package

The mission of Northwest Arkansas Children’s Shelter is to provide a safe haven, high quality care, and hope for the future to children impacted by trauma.

Established in 1993, NWACS is a private, non-profit organization. Our 32-bed, state-of-the-art residential Shelter provides 24-hour emergency care for children throughout Arkansas who are victims of abandonment, abuse or neglect. Building on three decades of experience working with children and trauma, in 2020 our work expanded with the opening of Hope Academy, the first trauma-centered open enrollment charter school in the state of Arkansas.

Our work centers around positive trauma-informed practices and takes a comprehensive, whole child approach to care and education; creating a stable, safe and loving environment in which the hundreds of children who walk through our doors each year can begin to heal.

Head:
We foster a culture of strategy and innovation.

Heart:
We serve our children, families and staff with compassion and dedication.

Hands:
We work collaboratively and respectfully, striving for excellence in all we do.

Hope:
We provide the foundation for a better tomorrow.

The Volunteer Operations Coordinator is responsible for resource allocation across the organization. This role serves as the lead coordinator of our volunteer infrastructure, helping to implement and manage a new volunteer structure designed to empower experienced volunteers to lead and support other volunteers across key operational areas, while also actively recruiting and engaging new volunteers to meet current organizational needs. The Volunteer Operations Coordinator plays a central role in building and sustaining a robust volunteer pipeline that supports both operational and programmatic needs and drives donor engagement.

• Help implement and manage a new volunteer structure designed to empower experienced volunteers to lead and support other volunteers across key operational areas, while also actively recruiting and engaging new volunteers to meet current organizational needs.
• Provide guidance, tools, and support to lead volunteers so they can successfully recruit, train, and lead individual volunteers in their assigned areas.
• Serve as the primary liaison for volunteer leadership, supporting scheduling, project management, recognition, and issue resolution.
• Coordinate and implement systems to recruit, orient, train, and retain volunteers at all levels.
• Ensure volunteer roles align with Shelter priorities and are fully staffed to support ongoing operations, service projects, and events.
• Track and report on volunteer metrics to support continuous improvement and donor stewardship efforts.
• Project Manager for Quarterly Volunteer days, Group Volunteer days, and Christmas activities.
• Serve as the central point of coordination between departments for all volunteer and resource-related activity.
• Produce regular reports on inventory, volunteer activity, and community engagement to support organizational planning.
• Assist the Vice President of Operations and Development team with strategic and administrative support, as needed.
• Participate in staff meetings, cross-departmental projects, and training sessions.
• Ability to drive Agency vehicles; including 15 passenger van’s, box trucks, and other vehicles (CDL not required).
• Other duties as assigned.

• Proficiency in the use of computers and office equipment.
• Highly organized and self-motivated.
• Excellent verbal, writing, editing, and communication skills.
• Ability to present information concisely and effectively, both verbally and in writing.
• Ability to prioritize and multi-task work; self-motivated and excellent in building relationships.

• 2+ years of experience working in an office environment.
• Twenty-one years of age or older.
• High School Diploma or equivalent.
• Must pass all criminal…