Team Lead - Operations

Base pay range

$90,000.00/yr - $95,000.00/yr

As the Team Lead, your primary responsibility is to oversee and coordinate comprehensive relocation services for corporate clients and their transferring families. You will manage a team of relocation consultants and ensure the seamless delivery of services such as home sale assistance, household goods management, move coordination, home search support, mortgage guidance, temporary living arrangements, employee relocation policy counseling, and financial administration.

• Lead and supervise a team of relocation consultants, ensuring smooth and efficient day‑to‑day operations.
• Coordinate with the Director of Operations to establish operational goals, strategies, and performance metrics.
• Monitor team performance and individual contributions, providing feedback, coaching, and support as needed.
• Develop and implement process improvements to optimize workflow and increase operational efficiency.
• Collaborate with cross‑functional teams to address operational challenges and implement solutions.
• Prepare reports and presentations for senior management, providing insights into team performance and operational trends.
• Identify training needs and opportunities for professional development within the team.
• Foster a positive and collaborative team culture, promoting open communication and teamwork.
• Manage the BVO and GBO aging and pre‑inventory reports with account managers to improve overall home sale statistics.
• Prepare and conduct employee performance reviews in conjunction with the Director of Operations.
• Maintain flexibility to adapt to changing priorities and demanding workloads.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Hold regular team meetings to communicate updates, goals, and performance targets.
• Handle escalated operational issues, making quick and effective decisions to maintain operational continuity.

• Previous experience in a supervisory capacity or proven ability to lead and direct others effectively.
• Proficiency in managing daily operations and streamlining processes to drive increased efficiency and productivity.
• Excellent interpersonal skills, delivering top‑notch service to customers in a friendly, professional, and empathetic manner.
• Experience with BVO/GBO home sale transactions preferred.
• Comprehensive knowledge of mortgage, real‑estate, and settlement processes.
• Commitment to living our core values of integrity, teamwork, and continuous improvement.
• Minimum of 3 years of experience in a Relocation Consultant role or equivalent.
• Track record of achieving satisfactory home sale ratios, exceptional customer satisfaction ratings, and meeting or surpassing referral capture ratios.
• Positive behavior with a strong sense of personal responsibility and constructive presence.
• Strong computer skills, proficiency in Microsoft Office.

Cap Relo is a technology‑driven company focused on delivering best‑in‑class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved, simplifying the complexities of move management, home sale and purchase, property management, destination services, expense administration, and domestic and international relocation policy consultation.

• Comprehensive medical, dental, and vision insurance.
• World‑class retirement savings programs including company‑funded profit sharing and a safe‑harbor 401(k).
• Recruitment and customer referral bonuses.
• Company‑paid life insurance and accidental death benefits.
• Voluntary protection programs for employees and their families.
• Service recognition programs.
• Safety & performance bonuses.
• Tuition reimbursement and student loan repayment assistance.
• Discounted membership at Gold’s Gyms (corporate locations) nationwide.
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and families.
• Medical and dependent‑care flexible spending accounts (FSAs).
• Health savings account (HSA) with employer matching contribution.