Group Director, Claims Management - Walmart Claims Liability

Overview

The Group Director, Walmart Claims Services-Liability, is responsible for the strategic direction, operational excellence, and transformation of the Claims Services General Liability. This leader will drive innovation, process improvement, and best-in-class claims management, ensuring alignment with Walmart’s business objectives. The role requires deep expertise in claims operations, program management, financial oversight, stakeholder engagement, and talent development.

You will work closely with Claims, Legal, Risk, Finance, and Technology teams to design advanced analytics, deliver insights, and drive measurable improvements in the claim’s lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence.

Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart’s commitment to integrity and service.

• Managing and processing a wide range of claims, including general liability, property, and insurance claims.
• Implementing best practices and innovative solutions to streamline claims operations and improve outcomes.
• Ensuring compliance with industry regulations and Walmart’s internal standards.
• Collaborating with business partners to identify opportunities for process improvement and cost savings.
• Providing exceptional service to associates, customers, and partners throughout the claim’s lifecycle.

Through its focus on operational excellence, continuous improvement, and customer service, Walmart Claims Services supports the company’s mission to create value and trust for all stakeholders.
What you’ll bring:

• 15 years’ experience in claims, with minimum of 7-years leadership function at major TPA or insurer.
• Brings proven experience setting General Liability claims strategy aligned to enterprise business objectives
• Known for transforming claims operations through modernization, workflow redesign, and innovation
• Strong track record managing complex programs and vendor performance (SLAs, compliance, quality)
• Delivers financial impact through severity control, leakage reduction, and disciplined forecasting
• Builds high-performing claims leadership teams and scalable operating standards

The following is provided as general information about the role and is not a comprehensive job description. The full Job Description can be provided during the hiring process.

Minimum Qualifications

Option 1:
Bachelor’s degree in business, finance, or related area and 7 years’ experience in risk management, finance, or related area. Option 2: 9 years’ experience in risk management, finance, or related area. 2 years’ supervisory experience.

Preferred Qualifications

Master’s degree in business, finance, or related area.

905 Customer Dr, Bentonville, AR 72716, United States of America

The annual salary range for this position is $ - $. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.

Walmart offers competitive pay and benefits including health (medical, vision, dental), retirement and stock programs, paid time off, and other benefits. Live Better U is a Walmart-paid education benefit program for associates, including options ranging from high school completion to bachelor’s degrees. Eligibility and terms apply.

Walmart and its subsidiaries are Equal Opportunity Employers. Walmart is committed to maintaining a drug-free workplace and to providing a safe and inclusive environment for all associates.