Senior Director, Technology Operations - Risk Monitoring

Senior Director, Technology Operations - Risk Monitoring

Position Summary...The Walmart Marketplace team is one of the fastest growing and most strategic areas within Walmart’s global business portfolio. Our mission is to empower third‑party sellers and deliver cutting‑edge eCommerce solutions, leveraging the scale, reach, and innovative spirit of Walmart. By joining our team, you will be at the forefront of protecting our platform, driving strategic change, and developing the operational foundations that safeguard millions of daily transactions.

The environment is fast‑paced, highly collaborative, and offers the opportunity to make an outsized impact on Walmart’s future.

$/yr - $/yr

As the Sr Director, Global Fraud Prevention – Risk, Trust & Safety, you will be the key architect and executive leader driving the end‑to‑end strategy, and policy for fraud and credit risk monitoring, governance, and execution for fraud prevention, risk management, and trust & safety across Walmart Marketplace. You will influence and drive critical business initiatives, owning all aspects of global fraud policy, strategy and lifecycle risk management, including strategy, program delivery, and performance optimization.

• Set the vision and develop the long‑term global fraud prevention and risk management operating model to protect Walmart Marketplace, ensuring alignment with organizational priorities and customer trust mandates.
• Develop and implement comprehensive lifecycle monitoring strategy programs for fraud, risk, and trust & safety teams to ensure they are equipped with the necessary capabilities, risk intelligence and ownership of scorecard to manage loss within a growth enabled risk appetite framework which provides exceptional protection.
• Establish robust seller risk controls, assurance and governance frameworks to continuously monitor and improve the performance of fraud prevention and credit risk mitigation, ensuring adherence to best practices and industry standards.
• Champion continuous process enhancement and operational rigor, ensuring every initiative is grounded in measurable performance outcomes and an unwavering commitment to platform integrity.

• Establish and oversee enterprise‑wide KPIs, SLAs, and analytics frameworks; leverage deep data insights to define new targets, identify emerging risks, and drive transformative improvements in fraud detection, risk mitigation, and trust & safety.
• Lead regular business reviews and regular executive briefings with both Walmart and partner C‑suite leaders, ensuring transparency, accountability, and rapid resolution of escalation issues.
• Drive global implementation of best‑in‑class technologies, automation strategies, and operational innovations that redefine fraud prevention and elevate risk automation to scale the Marketplace growth while balancing P&L and customer friction.

• Partner with Product, Technology, Operations, Compliance, and Finance leaders to co‑create and deploy fraud prevention and trust & safety strategies, ensuring seamless alignment between internal initiatives and partner capabilities.
• Champion the development and adoption of next‑generation risk assessment methodologies, resource optimization models, and innovation pilots that unlock new value for sellers and customers.
• Serve as Walmart’s thought leader and subject matter expert in fraud prevention and risk management, representing the company in industry forums and steering critical projects affecting Walmart’s brand and customer trust.

• Own budget planning and management for global fraud prevention operations, driving resource allocation strategies that balance cost, experience, and scalability.
• Identify and deliver significant cost reduction initiatives, unlock operational synergies, and enable rapid business growth through strategic sourcing, automation, and process re‑engineering.

• Inspire, develop, and manage a team of high‑performing leaders…