Associate, Client Success Manager - Bentonville, AR

Bentonville Merchants is a division within Select Sales, a company that was established over 45 years ago and has evolved from a small startup focusing on developing new brands for retailers to a team of experts driving strategic growth for clients across a diverse product portfolio. The company partners with major retailers such as Walmart, Sam's Club, Best Buy, Menards, Amazon, and Target.

Bentonville Merchants is committed to fostering strong partnerships to elevate client success in various retail categories. For more information, visit our websites: , , and

This is a full‑time, on‑site position in Bentonville, AR, for the role of Associate, Client Success Manager. We are seeking a motivated, detail‑oriented Associate to support client execution and marketplace strategy within the Walmart ecosystem. This role is designed as a ramp‑up position, starting with hands‑on support for the Director of Retail Media and gradually evolving into a stand‑alone client‑facing role.

The Associate will gain deep exposure to Walmart operations, retail media, content optimization, and client management while building toward full account ownership over time.

• Serve as a supporting point of contact for assigned Walmart clients, assisting with day‑to‑day communication and deliverables.
• Support preparation of monthly and quarterly business reviews, including data gathering, analysis, and presentation development.
• Assist in identifying risks, opportunities, and proactive recommendations for client accounts.
• Shadow client conversations and strategy discussions with the goal of progressing into a lead role over time.

• Support end‑to‑end execution of client programs across the campaign lifecycle.
• Assist with account management across platforms including Supplier One, Seller Center, Walmart Connect, Kale, Wholescale, Cohley, Pacvue, and more.
• Coordinate with internal creative, media, and operations teams to ensure deliverables are accurate and on time.
• Support onboarding tasks such as catalog setup, PDP readiness, and compliance checks.
• Assist in developing campaign and marketplace strategies aligned with client goals and category dynamics.
• Conduct keyword, category, and competitive research to support PDP optimization and retail media planning.
• Help analyze performance trends and support optimization recommendations for content, UGC, and Walmart Connect campaigns.
• Build foundational understanding of Walmart retail media and marketplace mechanics.

• Support day‑to‑day content tasks including PDP rewrites, image audits, and content quality checks.
• Help manage UGC and influencer deliverables through Kale, Cohley, or internal creative workflows.
• Ensure content aligns with brand guidelines, Walmart requirements, and compliance standards.
• Collaborate with internal teams to refine messaging and creative outputs.

• Maintain and update recurring reports covering sales, media performance, SEO impact, and category trends.
• Update internal trackers and dashboards for deliverables, spend pacing, and timelines.
• Assist in surfacing insights for internal and client‑facing discussions.

• Work closely with the Director of Retail Media to improve workflows and execution quality.
• Document processes and maintain organized records across tools and platforms.
• Identify opportunities to expand responsibilities as skills and experience grow.