Director, Site Merchandising - Omni Health and Services; Sam's Club

Position: Director, Site Merchandising - Omni Health and Services (Sam's Club)
Position Summary...

The Director, Digital Services - Omni Health & Services is responsible for shaping and executing the digital merchandising strategy for Sam's Club's Health & Services businesses, including Pharmacy, Optical, Mobile, Hearing, Tire & Batter Center, Warranties & Installation, and emerging services in addition to Fuel and Financial Services. This leader drives omnichannel growth by optimizing online discoverability, content, navigation, and member experience-ensuring digital strategies align with Sam's Club's business priorities and deliver measurable improvements in engagement, conversion, and member satisfaction.

With a strong focus on digital-first service design, this role partners closely with Merchants, Product and UX to build and scale omni-services experiences that are intuitive, trusted, and easy to use. The Director helps define how services show up digitally-from discovery through fulfillment-reinforcing Sam's Club's value through services members rely on.

What you'll do...

* Lead the digital merchandising strategy for Health & Services Omni Services, ensuring alignment with merchant priorities, operational realities, and enterprise goals.

* Shape digital-first omni-services experiences by partnering with Merchants, Product, Operations and UX to design how services are discovered, evaluated, and engaged across digital and in-club touchpoints.

* Define and evolve the online services experience, including discoverability, taxonomy, content standards, navigation, and service presentation models (transactional, scheduled, and view-only).

* Drive strategies that emphasize trust, clarity, and ease of use, ensuring members can confidently understand, compare, and engage with services online.

* Partner cross-functionally with Merchandising, Marketing, MAP, Membership, Product, Digital Experience, Site Operations, and Operations to ensure service experiences are digital-first, operationally sound, and scalable.

* Oversee digital launches, new service rollouts, and seasonal service moments, ensuring readiness, accuracy, and seamless execution across channels.

* Leverage analytics, customer insights, and behavioral data to identify white space opportunities, inform prioritization, and continuously improve service engagement and conversion.

* Champion service health and operational readiness, ensuring digital experiences reflect real-world service availability, eligibility, and fulfillment expectations.

* Partner with Product and Technology teams to define and prioritize platform capabilities that enable omni-services growth (e.g., scheduling, transactability, eligibility cues, personalization, PDP clarity).

* Build and develop a high-performing team supporting Health & Services digital merchandising and site execution; provide coaching, set priorities, and elevate digital capabilities.

* Foster a member-first culture centered on trust, convenience, and service excellence.

Qualifications

* Bachelor's degree in Business, Merchandising, Marketing, eCommerce, Analytics, or related field; MBA preferred.

* 8+ years of experience in digital merchandising, services, healthcare, eCommerce, or omni-channel retail, with at least 3 years in people leadership.

* Proven success driving digital growth through experience optimization, content strategy, and operational excellence in complex or service-based categories.

* Strong analytical skills with the ability to interpret performance data, member insights, and behavioral trends to shape strategy.

* Experience collaborating across Merchandising, Operations, Marketing, and Product/Technology in a matrixed environment.

* Excellent communication, leadership, and cross-functional influence skills.

* Demonstrated ability to improve execution quality in environments that blend products, services, and third-party partners.

* Experience working with automation, advanced analytics, or AI-driven tools is a plus.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

* Health benefits include medical, vision and dental coverage

* Financial benefits include 401(k), stock purchase and company-paid life insurance

* Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

* Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning…