Senior Manager, Item Operations - eCommerce at Walmart Inc. Bentonville, AR

(USA) Senior Manager, Item Experience Operations - eCommerce job at Walmart Inc.. Bentonville, AR.

As Senior Manager Technology Operations for Item Experience
, you’ll help translate Walmart’s bold, AI-powered vision into tangible results—connecting strategy, technology, and execution. Reporting to the Director of Technology Operations, you will lead work streams and a small team
, partnering closely with Product, Engineering, Design, and Data Science to accelerate Walmart’s item experience and product details page (PDP) strategy, elevating product shopability and transforming how customers interact with product detail pages. You’re a structured thinker, a strong operator, and a collaborative problem-solver who brings clarity to ambiguity. You’ll work with partners across Walmart to deliver customer-first, scalable experiences. We’re looking for a strategic doer, someone who can connect dots, influence teams, and drive meaningful progress toward what’s next.

You’ll sweep us off our feet if:

• Ways of Working:
  • You transform ambiguity into process, structure, and story.
  • Collaboration energizes you—your work is stronger through cross-functional partnership, and you have a record of influencing without authority.
  • You lead others but are not afraid to roll up your sleeves to get things done.
• Mindset:
  • You think customer first, always!
  • You’re willing to push bold ideas through friction with resilience and clarity.
  • You believe storytelling is a strategic tool, using communication to drive alignment and action.
• Experience:
  • 8–10+ years in eCommerce technical operations, product management, or related fields.
  • Experience operationalizing AI systems—from generative models to automated workflows.
  • Strong knowledge of product detail pages, pricing transparency, performance analytics; experience in product merchandising or campaign management is a plus.
  • Background driving cross-functional initiatives with measurable outcomes.
  • Demonstrated ability to manage multiple projects simultaneously.
  • Experience developing strategies using associative thinking and structured problem solving.
  • Proficient in translating vision into presentations, requirement documents, and strategic artifacts.

AND MOST IMPORTANTLY… YOU WANT TO CHANGE ONLINE RETAIL

You’ll make an impact by:

• Supporting the delivery of Walmart’s Item Experience roadmap to increase customer engagement and conversion.
• Driving clarity and alignment across teams through structured communication and strong cross-functional relationships.
• Embedding AI-first thinking into operational workflows, enabling teams to build, measure, and iterate more effectively.
• Helping shape and evolve Walmart’s customer shopping experience, contributing to long-term customer loyalty.

The above information is designed to indicate the general nature and level of work performed in the role. It is not intended to be a comprehensive inventory of all duties, responsibilities, or qualifications. The full Job Description will be available during the hiring process.

About the Team

At Walmart,
innovation and curiosity fuel everything we do. On the eCommerce Item Experience team
, you’ll help shape how millions of customers discover and shop, from product images and videos to immersive product detail pages (PDP) that bring shopping to life. We’re a team of builders, dreamers, and doers who think big, move fast, and execute with purpose. If you love turning complex problems into elegant solutions, scaling great ideas, and driving real impact, this is your place.

We’re on a mission to redefine retail online
, crafting experiences that engage, inspire, and delight. Come help us make shopping not just easier, but extraordinary. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts,…