Manager, Technology Operations & Governance

Position Summary

We are seeking an experienced and proactive Manager, Data Governance to support the Senior Manager, Data Governance in the execution and operationalizing comprehensive, end-to-end data governance program across Walmart Claims Services (WCS). This role will implement governance standards, processes, and capabilities aligned to enterprise data policies and the Enterprise Data Strategy Framework, enabling the business to confidently access, understand, trust, and use data to drive decision‑making, ensure compliance, and increase data value.

This role plays a critical part in ensuring compliant data access, responsible data sharing, and lifecycle governance across internal and external data consumers.

The Data Enablement & Governance team at Walmart Claims Services (WCS) is focused on transforming how WCS makes decisions by delivering governed, high-quality foundational data products that enable seamless, self‑service insights.

• Support the rollout and operationalization of data governance standards, policies, and processes aligned to enterprise data governance objectives and the Enterprise Data Strategy Framework.
• Assist with maintaining and supporting the governance operating model, including data owner and data steward roles, processes, and escalation paths.
• Support a network of data owners and data stewards across Walmart Claims Services and drive adoption of governance practices.
• Serve as a business-facing point of contact for data governance related inquiries and decisions.

• Assist in the development and upkeep of business glossaries, data dictionaries, metadata standards, and consistent naming conventions across systems and reports.
• Partner with business and technology teams to define and implement data quality rules, validation checks, KPIs, and monitoring processes.
• Investigate and track data issues, supporting remediation efforts and root cause analysis. Facilitate data issue management, including root cause analysis and coordination of remediation efforts.
• Provide input and guidance on data governance and cataloguing tools, including the Enterprise Data Portal (EDP).

• Support the implementation and governance of data access standards and processes to ensure appropriate, role‑based, and policy‑aligned access to data assets.
• Support the operationalization of data sharing frameworks, including internal data sharing agreements, third‑party data sharing considerations, and approval workflows.
• Provide governance oversight for sensitive, regulated, and high‑risk data, including classification, handling requirements, and usage restrictions.
• Enable secure and compliant self‑service data access by balancing risk management with business agility.

• Partner with business stakeholders, Product, Engineering, and Analytics to embed governance into day‑to‑day operations and data product delivery.
• Support training, awareness, and documentation efforts that drive data literacy across teams.
• Report data governance KPIs and maturity metrics, identifying opportunities for continuous improvement.

• Strategic thinker who can align governance practices with enterprise data goals and long‑term business value.
• Strong collaborator and influencer, capable of engaging stakeholders across business, analytics, product, and engineering.
• Proficient in data quality management including defining rules and monitoring KPIs.
• Experience managing metadata and business glossaries, with the ability to connect technical and business definitions for broader understanding.
• Hands‑on and execution‑focused, able to operationalize governance into daily processes.
• Ethical and compliance‑mindful, with awareness of regulatory requirements (e.g., HIPAA, GDPR) and their impact on data use.
• Curious, resilient, and adaptable, capable of navigating ambiguity and evolving organizational needs.

• Option 1:
  Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,…