Director, Business Strategy - eCommerce Discovery

Director, Business Strategy - eCommerce Discovery (Sam's Club)

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Base pay range: $/yr - $/yr

The Director of eCommerce Discovery is a senior eCommerce leader responsible for defining and executing the end-to-end vision, strategy, and roadmap for eCommerce and onsite discovery across Sam’s Club digital experiences. The role owns how Members find, explore, and engage with the assortment through personalization, AI, and data‑driven, Member‑centric eCommerce experiences. The leader drives long‑term vision for personalized experience on eCommerce and has direct accountability for the implementation of onsite AI applications and third‑party integrations.

The Director partners closely with eCommerce, Product, Engineering, Design, Data, Marketing, and Operations to translate Member missions and business priorities into intelligent, relevant, and scalable discovery experiences. This leader plays a critical role in Sam’s Club’s FY27 strategy, leading the transformation to personalized, AI‑driven, mission‑based discovery while ensuring operational excellence, experimentation rigor, and measurable business impact.

• Strategic Thinking:
  Define a clear discovery vision and translate it into executable, multi‑year roadmaps aligned to business growth and Member value.
• Ownership:
  Direct accountability for discovery outcomes including engagement, personalization utilization, browse performance, add‑to‑cart, and downstream conversion.
• Execution Excellence:
  Proven track record delivering complex, high‑impact discovery initiatives across search, browse, and personalization at scale.
• Cross‑Functional Influence:
  Exceptional stakeholder management skills with the ability to align Product, Engineering, UX, Data Science, Marketing, and Operations without direct authority while managing business trade‑offs.
• Data‑Driven Decision Making:
  Deep comfort using analytics, experimentation, and insights to prioritize work, measure impact, and optimize performance.
• Technical & AI Acumen:
  Strong understanding of modern eCommerce discovery architectures, relevance systems, personalization platforms, and applied AI/ML (no coding required).
• Member Obsession:
  Deep empathy for Member missions and a relentless focus on relevance, trust, and ease of discovery across every trip.

• 10+ years of experience in digital product, eCommerce, or platform leadership roles.
• 5+ years of experience owning or leading discovery domains such as search, browse, category experiences, or personalization at scale.
• Proven ability to set vision and strategy and translate it into clear, executable roadmaps.
• Strong cross‑functional leadership experience influencing Product, Engineering, UX, Data Science, and Marketing teams.
• Demonstrated success improving discovery engagement, add‑to‑cart, and conversion through relevance, personalization, and experimentation.
• Data‑driven mindset with hands‑on experience using analytics, testing frameworks, and performance metrics to inform decisions.
• Experience leveraging AI‑driven discovery, personalization, or recommendation systems in a large‑scale eCommerce environment.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting.
• Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: company‑paid education benefit program for full‑time and part‑time associates.

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 6 years’ experience in retail merchandising, operations management, or related area OR 8 years’ experience in retail merchandising, operations management, or related area. 2 years’ supervisory experience.

Leading a cross‑functional team. Masters in Computer Engineering, Computer Science, Mathematics, Supply Chain, or Transportation.

2101 Se Simple Savings Dr, Bentonville, AR , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Director

Part‑time

Business Development and Sales

Retail