Patient Service Representative - Clinic

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Mercy Clinic I Street

Full Time, 40 hrs/week

Monday - Friday, 8:00AM - 5:00 PM

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work".

• Demonstrates strong verbal and written communication skills to interact professionally with patients, visitors, and healthcare staff.
• Provides exceptional customer service
  , showing empathy, patience, and professionalism when addressing questions, concerns, or requests.
• Performs accurate data entry, scheduling, and documentation with strong attention to detail and reliability.
• Maintains patient confidentiality at all times and adheres strictly to privacy policies and procedures.
• Utilizes basic computer and office software skills
  , including data entry and word processing.
• Remains adaptable and composed under pressure
  , effectively managing unexpected situations in a fast-paced clinical environment.
• Completes required Clinic Core Front Desk Training following hire to ensure competency in front desk operations and workflows.

• Education:
  
  High school diploma or equivalent.

• Experience:
  
  One year of applicable medical office experience.

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
• Experience:
  
  One year of applicable medical office experience.

We Offer Great Benefits:

Day‑one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer‑matched retirement funds are just a few of the great benefits offered to eligible co‑workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

Compassion and professionalism go hand‑in‑hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

From day one, Mercy offers outstanding benefits – including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.