Customer Quality Engineer- Field Service

Customer Quality Engineer‑ Field Service

Customer Quality Engineer – Rogers, Arkansas

Our client designs and delivers innovative packaging and processing solutions, anchored by magnetic direct‑drive systems that are energy efficient, oil‑free, and gearbox‑free, built to meet stringent food‑safe standards and tough industrial environments.

A Customer Quality Engineer is a customer‑centric role focused on building and maintaining trust with our clients via hands‑on field engagement. With up to 70% travel spanning the U.S., Germany, and China, this person bridges gaps where our current technical staff can't reach, ensuring customer satisfaction and system uptime while embodying their commitment to innovation and service excellence.

• Act as the frontline representative for customers, resolving issues, maintaining relationships, and preventing downtime.
• Travel extensively to onsite locations; initially train in Rogers, AR (~1–1.5 weeks/month) before transitioning to more autonomous regional support.
• Operate independently with high accountability, self‑motivation, and minimal supervision.
• Collaborate with our internal technical support team for escalations or complex troubleshooting.
• Support the onboarding and training process for field service operations.
• Prioritize retaining existing clients through dependable support rather than opening new accounts.

• Strong interpersonal skills, integrity, and a customer‑first mindset.
• Mechanical and electrical aptitude; comfortable using hand tools.
• Experience or familiarity with VFDs or automation/maintenance work: HVAC, millwright, or field service roles work well within similar fields – IT is not a fit.
• Have knowledge or experience working on high voltage (480v) systems.
• Associate degree or equivalent hands‑on experience sufficient; formal degree not mandatory.
• Proven ability to maintain customer relationships and manage field challenges independently.
• Must have or be willing to obtain a passport for international travel.

• Salary: $59,000–$79,000
  . For the exact experience cap can go higher.
• Based in Rogers, AR, with frequent travel; office presence expected during training and project ramp‑up.

• Be part of a lean, innovative‑driven team with a product that disrupts packaging norms.
• Play a pivotal role in scaling customer success supporting significant future growth.
• Gain visibility and recognition early in your journey with a rapidly expanding organization.

• Entry level

• Full‑time

• Engineering, Customer Service, and Manufacturing

• Automation Machinery Manufacturing, Food and Beverage Manufacturing, and Industrial Machinery Manufacturing