Senior Manager, Claims Management - Quality Assurance

Overview

Position Summary...The Senior Manager, Claims Management - Quality Assurance at Walmart Claims Services leads enterprise-wide quality strategy across the full claims lifecycle. This role shapes quality standards, drives continuous improvement, and partners with senior stakeholders to reduce risk, improve outcomes, and ensure regulatory compliance ’s an opportunity to influence how quality is embedded into operations—not just measured—within a complex, high-volume claims environment.

You will work closely with Claims, Legal, Risk, Finance, Quality and Technology teams to design training content in an electronic format and drive measurable improvements in the claim’s lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence.

Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart’s commitment to integrity and service.

• Set and lead quality assurance strategy across intake, investigation, medical management, RTW, and compliance.
• Establish QA standards, audit frameworks, and performance metrics to drive consistency and regulatory adherence.
• Analyze quality trends to identify root causes, operational risks, and improvement opportunities.
• Partner with cross-functional leaders to influence process, training, and technology enhancements.

• Deep experience in claims operations quality assurance within workers’ compensation, liability, or TPA environments.
• Proven success designing and scaling QA frameworks for large, complex operations.
• Strong command of regulatory compliance, audit methodology, and risk controls.
• Ability to translate data into executive-level insights and influence senior stakeholders.

Through its focus on operational excellence, continuous improvement, and customer service, Walmart Claims Services supports the company’s mission to create value and trust for all stakeholders. The full Job Description is available as part of the hiring process. The annual salary range for this position is $90,000.00 - $ with additional compensation including annual or quarterly performance bonuses. Other compensation may include stock.

Live Better U is a Walmart-paid education benefit program for associates. Benefits include health, financial, and time-off offerings as described by Walmart policies. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. For information about benefits and eligibility, see One.

Walmart.

Location:

905 Customer Dr, Bentonville, AR 72716, United States

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job.