Senior Manager, Member Relationship Management Strategy

USA Senior Manager, Member Relationship Management Strategy

1 week ago Be among the first 25 applicants.

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90,000.00/yr - $/yr

The Senior Manager, Membership Strategy & Innovation plays a pivotal role in advancing Sam’s Club’s long‑term membership strategy. You will place the member at the heart of decision‑making, partner closely with teams across the business, and use insights to define opportunities, frame ambiguous challenges, guide strategic priorities, and craft leadership‑ready narratives that influence decisions shaping the future of our membership program.

The Membership team sits at the heart of Sam’s Club, and we’re the team that wakes up every day asking, “How can we make membership even better?” We dive into member data, explore trends, and develop bold ideas that come to life through close collaboration with partners across the business. We’re a fast‑moving, highly collaborative team focused on initiatives that surprise and delight our members while driving acquisition, retention, and long‑term loyalty.

• Uncover growth opportunities by analyzing member data, behavioral patterns, and market shifts — translating insights into actionable strategies that influence membership performance.
• Develop business cases and financial models to evaluate strategic concepts and prioritize investment decisions, ensuring recommendations are grounded in strong analytical rigor.
• Bring structure to ambiguity, using strategic frameworks and problem‑solving methods to clarify complex challenges and guide teams toward aligned solutions.
• Build measurement frameworks and reporting mechanisms that track membership initiatives, ensuring KPIs, benchmarks, and insights drive continuous improvement and informed decision‑making.
• Lead cross‑functional collaboration, partnering with Data & Analytics, Finance, Marketing, Product, and other teams to gather insights, align on objectives, and execute strategic initiatives with clarity and precision.
• Craft compelling deliverables, preparing clear, concise, and visually polished presentations and narratives for leadership that distill complex analyses into actionable recommendations.
• Champion member‑centricity by embedding the member perspective in strategic planning and ensuring that initiatives deliver meaningful value and experience improvements.
• Uphold meticulous attention to detail, ensuring analytical outputs, deliverables, and strategic recommendations are accurate, complete, and thoughtfully constructed.

• 5–7+ years of experience in corporate strategy, business analysis, consulting, or a related analytical field.
• Strong financial, analytical, and modeling skills, with the ability to work with large datasets and extract meaningful insights that inform strategic recommendations for senior leadership.
• Storytelling skills, including experience building leadership‑ready slide decks and white papers, that highlight implications, trade‑offs, and recommended next steps.
• Curiosity and a passion for understanding member behavior and improving the member experience.
• Excellent collaboration skills and the ability to build strong, trusting relationships across teams.
• A proactive, self‑starter mindset with comfort navigating ambiguity and solving complex problems.
• A strong sense of ownership and pride in your work, paired with exceptional attention to detail and a commitment to delivering high‑quality results.
• Alignment with Walmart values — Service to the Customer, Respect for the Individual, Strive for Excellence, and Act with Integrity.

• You have experience with membership‑based business models, loyalty programs, or subscription services.

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits…