Manager, Program Management - Marketplace Seller

Position Summary

Looking for a new role that will be both challenging and rewarding, then continue reading to see if this position grabs your interests. The Manager, Program Management role will be a key contributor to Service Recovery team in reducing defects and gaps within our US Marketplace Business.

You’ll sweep us off our feet if:

• You know Program Management fundamentals and manage complex data driven programs
• You're familiar with Marketplace support operations
• You are able to build strong relationships with our your cross-functional partners in the organization
• You're organized, disciplined, and can manage multiple projects and accounts simultaneously
• You have high standards and can hold contributors accountable
• You are a great people manager
• You have experience in the Marketplace Channel
• You're stimulated by challenges and are ready to engage at Fortune 1 scale

• Resolve cases and create data driven insights :
  Enable a robust structure to resolve support cases with lagging metrics (Age > 30, Reopen > 5 and touches >
  5), perform audits on resolved cases prioritize most occurring gaps from systems/product, process workflow or training.
• Leveraging tools & channels :
  Partner with data science and analytics team to use and/or create new data visuals that helps in resolving and creating deep root cause insights with data science teams
• Building strategic relationships :
  Able to maintain strong relationships with cross functional teams to maximize the output and efficiency. Drive weekly rhythms with relevant teams to driver improvements and impact
• Operational Excellence – Able to map processes and identify bottlenecks/problems and drive improvements by setting right KPIs and metrics. Also, able to identify right actions to improve KPIs

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

About Marketplace Support Team:
We help sellers sell more efficiently and seamlessly by reducing defects and gaps and creating opportunities for sellers to grow more and connect with customers. We are passionate about our sellers and are a fun, hardworking and innovative group looking for associates to join the team

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.

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