Area Air Logistics Operational Care Manager

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

• Lead the operational care center by example, be a role model for all employees.
• Provide leadership and direction to the operational care organization.
• Ensure operational excellence through high-quality service delivery according to the customer promise of all OCC activities.
• Liaise with stakeholders to drive pricing strategies and business growth to maximise profitability through cost optimisation.
• Lead teams and initiatives to drive solutions and continuous improvements to manage cost-efficiency while delivering high-quality services to drive procurement and supplier management, in alignment with the governance model between gateway and OCC, where applicable.
• Closely cooperate with Customer Service teams to gain required customer knowledge and exchange feedback about each team's service execution.
• Closely work with KNGS, gateway, warehouse, customs and optimisation teams, and other stakeholders as necessary.
• Ensure technology and systems are utilised to their fullest extent, team structures and knowledge sharing allow for consistent service and continuously monitor and analyse the OCC performance to drive improvements.
• Ensure compliance with respective regulatory regimes, industry and product standards, and KN standards and guidelines.

• 5+ years of experience in freight forwarding, operations, and import-export regulations.
• 5+ years of experience with air logistics.
• 2+ years of experience with direct and virtual leadership skills.
• Knowledge of market and carrier relationships, as well as Kuehne+Nagel products, services, systems, and processes is preferred.
• Proven track record to lead, develop and manage a team.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $100,000 and $110,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment).

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.