Broadband Technician

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

• Perform connects (new connects and reconnects), disconnects (requested and non‑paids), upgrades, downgrades, relocates, install additional outlets, and install or remove equipment (i.e., converters).
• Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for reception of cable and other company services that are offered for single and multi‑family.
• Perform burial of underground broadband facilities utilizing different methods of placement, including excavation or hand digging for placement of drop facilities to customer premise, streets and right of way, and placement of conduit to customer premise, in streets and the right of ways as well as pulling of hardline into conduits after placement of conduits. May also be responsible for placement of conduit structure in new subdivision joint trench construction projects.
• Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, FCC, NEC, and NESC).
• Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and material after installation is complete.
• Monitor and record system drop and in‑house leakage; properly record all required information on work orders, surveys, referrals, etc.
• Promote cable, internet, and other company services; educate customers on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.
• Clean, maintain, stock, and secure assigned vehicle and equipment.
• Perform other duties as requested by supervisor.

• Must have and maintain a valid driver’s license.
• Must follow the TDS attendance guidelines to meet TDS’s business needs, including obligations to customers and their needs.

• Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Requires being available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• Reliable and responsible, with a strong work ethic dedicated to a team.
• Practical knowledge/experience with computer applications.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi‑task.
• Demonstrated customer service and sales skills, as well as effective communication skills (verbal and written) for interaction with internal and external customers.
• Ability to work in a fast‑paced, dynamic work environment.
• Physical requirements may vary based on company needs:
  Ability to dig, lift and climb.
• Successful completion of the SCTE Broadband Premise Install test within the first 3 months of employment.

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate frequently requires moving about and reaching for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus. This position may require working outdoors, in…