Commercial Aftersales Manager

Job Title

Commercial Aftersales Manager

Product Support

What starts with YOU
, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Commercial Aftersales Manager
. The field-based (remote) position will be headquartered out of our Greenville, NC Headquarters office.

• Travel:
  Engage extensively with our Dealer network through frequent travel (approximately 75%), building strong partnerships and driving business growth.
• Collaboration:
  
  Collaborate closely with Dealer and dealer-based customers, delivering exceptional service and tailored solutions to meet their unique needs.
• Drive Regional Sales Performance:
  Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership.
• Support Dealer Growth:
  Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share.
• Develop New Channels & Segments:
  Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts.
• Enable Dealer Sales Success:
  Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands‑on coaching to maximize results.
• Analyze & Report Performance:
  Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered.

• A strong communicator who builds trust and fosters collaboration.
• Highly adaptable with a proactive approach to problem‑solving.
• Results‑oriented with a passion for driving growth and achieving goals.
• Skilled at influencing and motivating others to succeed.

• Education:
  
  Bachelor’s degree or 5‑7+ equivalent experience.
• Experience:
  
  7+ years in industrial product sales, preferably with manufacturer or dealer networks.

• Microsoft Office experience is a must.
• Salesforce experience and proficiency.
• Automotive and/or Lift truck dealer experience in Operations is a plus.
• Knowledge of wholesale and retail parts/service operations and lift truck markets.
• Ability to develop and implement marketing plans targeting dealer leadership.
• Familiarity with CRM systems and BI tools for performance tracking.
• Strong sales and marketing expertise with proven ability to coach and lead.
• Excellent time management and territory planning skills.
• Ability to communicate complex technical concepts in a clear, actionable way.

Geographical Areas of Interest

• West Coast
• Midwest
• Southeast

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc. has been building relationships with our customers, suppliers, dealers and employees for over 100 years.

For more information about a career with Hyster-Yale, please visit

Hyster-Yale Materials Handling, Inc. offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

Permanent

Full time

40

75%

HY US Washington (Remote)

Home Office

98004

Yes

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled