Triage RN

The Triage RN is responsible for ensuring patients receive timely, appropriate care by overseeing and performing clinical assessments, health education, and determining and facilitating appropriate clinical dispositions. This RN will also perform additional patient outreach and/or follow-up as required. This position is a primarily phone-based nursing role.

Qualified applicants must live in Central Oregon.

• Perform telephone triage and assess patient health condition using the Nursing Process
• Effectively utilize decision support tools and approved protocols to provide patient care over the phone
• Develop, implement, and evaluate a plan of care for each encounter
• Resolve patient issues/concerns and/or route to appropriate staff
  • Disposition patients to appropriate levels of care
• Consult and coordinate with healthcare team members including, but not limited to, primary care providers, nursing, medical assistants, etc. to optimize care
• Document all interactions in the EHR in a timely, thorough, and accurate manner
• Educate patients about available Mosaic and community resources
• Perform emergency department follow-up assessment calls
• Receive, review, forward, and/or follow-up on Outside Event Notifications
• Perform additional patient outreach and/or follow-up calls
• Provide patient care in any clinical role within scope of practice and current competencies
• Provide occasional on-site coverage at clinics; travel within the Mosaic service area on an as needed basis
• Respond to MyChart messages within required timeframe

Minimum two years of RN clinical experience in acute or ambulatory care required. In-person and/or Telephone Triage experience preferred. Experience in the care of adult and pediatric populations preferred.

Superior nursing process skills. Critical thinking and problem solving skills. Excellent written, verbal, telephone and interpersonal communication skills. Familiarity/experience with client interaction on the telephone. Basic typing and computer skills and comfort with Microsoft Windows operating system.

EHR experience - EPIC experience a plus. Fluency in Spanish preferred. Involvement with quality improvement processes. Knowledge of health insurance plans, standard office policies and procedures as well as regulatory requirements including CLIA and OSHA standards.

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.

We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment.

Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river!

A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!

Preferred:
Bachelor’s

Required:

2 years of RN clinical experience in acute or ambulatory care. In-person and/or Telephone Triage experience preferred. Experience in the care of adult and pediatric populations preferred.

Required:

CPR, Registered Nurse

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.